Mitchell Jacobs
Chirnside Park,VIC
Summary
Motivated Account Manager with experience in customer service and sales. Strong leader with proficiency in building customer relationships and understanding customer needs. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
7
7
years of professional experience
Work History
Account Manager
Canterbury Windows And Doors
12.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through customer relationship database.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Service Manager
Canterbury Windows And Doors
08.2020 - 12.2021
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service technicians to meet expected outcomes.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Service Technician
Canterbury Windows And Doors
02.2018 - 08.2020
- Inspected manufactured products and external hardware to diagnose operational issues.
- Repaired faulty products under strict time constraints.
- Installed windows as per the relevant codes and guidelines
- All types of domestic window glazing
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Improved customer satisfaction with timely installations of glass windows, doors, and mirrors.
Trades Assistant
Canterbury Windows And Doors
04.2017 - 02.2018
- Displayed strong work ethic by consistently arriving on time, remaining focused during work hours, and completing tasks as assigned with minimal supervision.
- Performed maintenance and minor repairs to various window products under supervision.
- Demonstrated adaptability by quickly learning new tasks as assigned by Service Technicians.
- Contributed to a positive team culture by maintaining a respectful attitude and offering assistance when needed.
- Assisted service technicians to complete service call outs as required.
Labourer
Staff Australia
01.2017 - 04.2017
- Was assigned to multiple different job sites and companies over this time period requiring me to do a variety of different tasks depending on the employer.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to labourer tasks.
Education
High School Diploma -
Mooroolbark Secondary College
Mooroolbark, VIC12.2014
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Issue Resolution
- Account development
- Customer Relationship Management (CRM)
Timeline
Account Manager
Canterbury Windows And Doors
12.2021 - Current
Service Manager
Canterbury Windows And Doors
08.2020 - 12.2021
Service Technician
Canterbury Windows And Doors
02.2018 - 08.2020
Trades Assistant
Canterbury Windows And Doors
04.2017 - 02.2018
Labourer
Staff Australia
01.2017 - 04.2017
High School Diploma -
Mooroolbark Secondary College
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