Mitchell Jepson
Mount Duneed
Summary
Dynamic customer service professional with extensive experience at Coles Supermarkets, excelling in team collaboration and communication. Proven track record in inventory management and delivery driving, ensuring timely and safe service. Skilled in Microsoft Office and adept at critical thinking, consistently enhancing customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service Agent, Online Delivery Driver
Coles Supermarkets Australia Pty Ltd
07.2021 - 10.2025
- Home Delivery Grocery Driver for Coles Supermarkets, delivering exceptional customer service while ensuring timely and safe delivery of online grocery orders.
- Assisting in picking and packing customer orders before loading them into the delivery van.
- Customer interaction and service as a friendly and professional representative of Coles, providing exceptional customer experiences during deliveries.
- Completing delivery related documentation, such as delivery manifests or proof of delivery records.
- Maintaining a strong focus on safety, both in driving and physical tasks.
- Vehicle Driven: Mitsubishi Fuso 515
Inventory Counter
Coles Supermarkets Australia Pty Ltd
06.2020 - 07.2021
- Completing physical inventory counts each day.
- Checking if missing stock is available in the stockroom.
- Adjusting and escalating stock discrepancies.
- Communicating with the replenishment team or department managers regarding urgent stock needs.
Duty Manager
Coles Supermarkets Australia Pty Ltd
06.2019 - 06.2020
- Leading the night/evening team.
- Overseeing that shelves are fully stocked, stock management and night-fill processes completed.
- Ensuring visual merchandising, presentation, and clean store environment.
- Securing building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Shelf Stocker
Coles Supermarkets Australia Pty Ltd
11.2012 - 06.2019
- Unpacking pallets and cartons of stock.
- Refilling shelves, displays and with products
- Rotating stock.
- Ensuring products are neatly faced up and in the correct locations.
- Helped customers locate desired items and answered customer questions and provided detailed product information.
- Working collaboratively with other night fill team members and supervisors.
Education
VCE -
Western Heights College
12-2013
Skills
- Team collaboration
- Outstanding communication skills
- Customer service
- Phone etiquette
- Adaptability and flexibility
- Microsoft office suite proficiency
- Time management
- Accountable
- Critical thinking
- Decision making
Timeline
Customer Service Agent, Online Delivery Driver
Coles Supermarkets Australia Pty Ltd
07.2021 - 10.2025
Inventory Counter
Coles Supermarkets Australia Pty Ltd
06.2020 - 07.2021
Duty Manager
Coles Supermarkets Australia Pty Ltd
06.2019 - 06.2020
Shelf Stocker
Coles Supermarkets Australia Pty Ltd
11.2012 - 06.2019
VCE -
Western Heights College