Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Mitchell Lawton

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

13
13
years of professional experience

Work History

Store Manager

Battery World Penrith
08.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Established strong relationships with key clients, fostering long-term partnerships and generating repeat business opportunities.
  • Lead successful negotiations with suppliers, securing favourable pricing agreements while maintaining high quality standards for raw materials used in production processes.
  • Educated customers on proper battery care and maintenance, resulting in fewer return visits for service issues.
  • Mitigated potential safety risks by following established protocols during battery installation and removal procedures.

Parts and Accessories Specialist

Team Moto Blacktown
09.2019 - 02.2020
  • Assisted customers with motorcycle parts and accessories inquiries in-store, over the phone, and via email.
  • Increased customer satisfaction by providing personalized accessory recommendations based on individual style preferences.
  • Improved store reputation through consistent delivery of knowledgeable, friendly service to all customers who entered the store.
  • Collaborated with team members to plan and execute successful in-store events, driving increased foot traffic and sales.
  • Streamlined inventory management for greater efficiency, implementing an organized system for tracking and restocking accessories.
  • Handled cash register duties accurately and responsibly, processing sales transactions in a timely manner.

Car Sales Consultant

OzCar Penrith
02.2018 - 05.2019
  • Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.

Parts Interpreter

Semco Equipment Sales
05.2017 - 02.2018
  • Acted as the primary liaison between customers, suppliers, and internal departments to source and supply parts for heavy machinery and earthmoving equipment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Sous Chef

King Henry's Court
02.2013 - 05.2017
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.

Apprentice Chef

Blue Cattle Dog Hotel
07.2012 - 02.2013
  • Set up food stations by following chef's orders.
  • Displayed adaptability by quickly learning new menu items as they were introduced into the rotation.
  • Prepared cooking ingredients for chef.
  • Displayed strong attention to detail by consistently plating dishes according to established specifications in an aesthetically pleasing manner.
  • Developed strong knife skills through regular practice under the guidance of experienced chefs.

Education

Cert III Commercial Cookery -

Kingswood TAFE
01.2015

Workplace Health & Safety Training

01.2012

School Certificate - undefined

St Clair High School
01.2012

Skills

  • Customer engagement
  • Problem-solving
  • Relationship management
  • Multitasking and organization
  • Training and mentoring
  • Inventory management
  • Store merchandising
  • Financial cash management
  • POS systems
  • Policies and procedures
  • Staff supervision

Accomplishments

  • Consistently recognised for exceptional customer service and team leadership at Battery World Penrith.
  • Surpassed sales targets in retail and automotive sales roles, driving business growth.
  • Played a key role in training and developing staff across multiple roles, improving overall team performance.

Timeline

Store Manager

Battery World Penrith
08.2020 - Current

Parts and Accessories Specialist

Team Moto Blacktown
09.2019 - 02.2020

Car Sales Consultant

OzCar Penrith
02.2018 - 05.2019

Parts Interpreter

Semco Equipment Sales
05.2017 - 02.2018

Sous Chef

King Henry's Court
02.2013 - 05.2017

Apprentice Chef

Blue Cattle Dog Hotel
07.2012 - 02.2013

Workplace Health & Safety Training

School Certificate - undefined

St Clair High School

Cert III Commercial Cookery -

Kingswood TAFE

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Mitchell Lawton