Mitchell Laycock
Quakers Hill,Australia
Summary
Ambitious Information Technology Trainee currently completing Certificate IV in Information Technology and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Proficient in Office, Google and HTML and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
Overview
7
7
years of professional experience
Work History
IT Trainee
Australian Training Company / CSPD
01.2024 - Current
- Collaborated with cross-functional teams to develop and implement new software solutions, improving overall productivity.
- Maintained detailed documentation for all IT processes, providing a valuable resource for future reference and training purposes.
- Created user accounts and assigned permissions.
- Enhanced system efficiency by troubleshooting and resolving hardware and software issues.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Installed, configured and maintained computer systems and network connections.
- Implemented data backup procedures, safeguarding essential company information against potential loss or corruption.
- Managed relationships with external vendors to ensure timely delivery of products and services at competitive prices.
Team Member
Bunnings Warehouse
07.2020 - Current
- My duties at Bunnings include stocking shelves, unpacking new products, and providing customer service throughout the store
- Throughout my time at Bunnings, I have acquired many certifications such as Electric Pallet Jack Training, WHS inductions and online courses
- Assisted customers in selecting merchandise best suited to needs.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Labourer
Brefni PTY LTD
05.2023 - 12.2023
- My duties at Brefni include labouring on possessions, spotting machinery as they pass through the site, lifting, carrying and moving materials for projects
- Followed instructions and safety protocols to prevent accidents and injuries.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Team Member
K-Mart
11.2018 - 06.2020
- My duties at K-Mart consist of unloading trucks, unpacking cartons, and filling shelves
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Contributed to team success by completing jobs quickly and accurately.
- Evaluated customer needs and feedback to drive product and service improvements.
Soccer Referee
Blacktown District Soccer Football Association
03.2018 - 11.2018
- I have been a referee for Under 12 – Under 14’s matches
- I have also been a linesman for the women’s and men’s Super League
On Duty Group
07.2017 - 07.2017
- I assisted with erecting ‘pop up’ stores, stocking shelves, undertaking stock takes, serving Defense personnel, using EFTpos for transactions and whatever duty was asked of me
Education
High School Certificate -
St. John Paul II Catholic College
Schofields, NSW12-2020
Certificate III - Information, Digital Media And Technology
St. John Paul II Catholic College
Schofields, NSW12-2020
Bachelor - Cyber Security And Behaviour
Western Sydney University
Parramatta, NSWCertificate IV - Information Technology
Australian Training Company
Sydney, NSW12-2024
Skills
- Cybersecurity knowledge
- IT Troubleshooting
- Hardware maintenance
- Quality Assurance Testing
- End-user support
- Presentation Skills
- Hardware installations
- Process analysation
- Workstation configuration
- Teamwork and Collaboration
- Customer Service
Accomplishments
- School Captain, 2014
- Swimming and athletics school representative
- School Representative Council, 2019-2020
References
- Micheal Pulo, Family friend, 0406 754 722
- Kyle Arnold, On Duty Group CEO, 0499 444 884
- Willis McCammont, Bunnings Team Manager, 0414 037 348
- Johra Brackenbury, LTST, 0412 701 269
Hobbies and Interests
- Soccer
- Gaming
- Cars
Personal Information
Date of Birth: 06/05/02
Interests
- Cars - I have helped in restoring classic cars, by stripping them down and rebuilding from the ground up. I like to attend car meets and observe other cars from Classic to Modern.
- Sport - I follow the NRL and Soccer. This ranges from the Champions League to the English Premier League, Liverpool being my favourite team, as well Parramatta Eels for the NRL.
- Technology - I enjoy building personal computers for myself and my family. This ranges from standard desktops to gaming computers, as well as keeping up with new and improved technology releases. I also enjoy gaming with friends on console such as PlayStation 5 and on my gaming computer.
Timeline
IT Trainee
Australian Training Company / CSPD
01.2024 - Current
Labourer
Brefni PTY LTD
05.2023 - 12.2023
Team Member
Bunnings Warehouse
07.2020 - Current
Team Member
K-Mart
11.2018 - 06.2020
Soccer Referee
Blacktown District Soccer Football Association
03.2018 - 11.2018
On Duty Group
07.2017 - 07.2017
High School Certificate -
St. John Paul II Catholic College
Certificate III - Information, Digital Media And Technology
St. John Paul II Catholic College
Bachelor - Cyber Security And Behaviour
Western Sydney University
Certificate IV - Information Technology
Australian Training Company
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