Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mitchell Long

Moonah,TAS

Summary

I am currently seeking employment that would allow me to expand on my current skills and knowledge. I am hard working and self-motivated and take pride in my work. Ideally, I would thrive in a role that allows me to experience new challenges, variety, and stimulation. I excel in a role that involves planning, structure, and good time management. I am proud of my work ethic and enjoy seeing the results of a hard day’s work and can be relied upon to finish all tasks required. I work well unsupervised and always work in a timely manner. I am diligent, responsible, and reliable.

Overview

9
9
years of professional experience

Work History

Production and Support Staff

LK Stadiums Management
Hobart, TAS
01.2024 - Current
  • Greeted customers to build rapport and increase customer satisfaction.
  • Responded promptly to requests from guests or staff members for assistance or information.
  • Checked tickets at the entrance of the auditorium to ensure only authorized personnel were allowed access.
  • Performed additional duties as assigned by supervisor.
  • Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.

Customer Service/Ticket Sales

McArthur
01.2023 - Current
  • Agency/ Box Office/ Event Day Procedures, Lost Tickets
  • Accepted payment from customers via cash, credit card, or other forms of payment.
  • Greeted patrons, answered questions, and provided information about the event.
  • Handled refunds or exchanges due to canceled shows or incorrect seat assignments.
  • Resolved any customer complaints or issues as they arose.

Records Officer

Tasports
01.2023 - Current
  • Solving issues for staff members with content manager via phone or email.
  • Managing and maintaining the records system (Content Manager).
  • Assisting with projects and giving advice to management.

Records Officer

Department of Justice
01.2023 - 01.2023
  • Managing and maintaining the records system (Content Manager)
  • Processing emails and saving them into content manager in to the relevant areas.
  • Sorting and delivering internal and external mail, Scanning HR and Daily Mail when needed.
  • Solving issues for staff members with content manager via phone or email

Technical Consultant – M365 Specialist

Fourier Technologies and contracted to Brighton Council
01.2022 - 01.2023
  • Managing, maintaining, and improving our internal and customer facing M365 environments to meet customer expectations and legislative compliance,
  • Records Management – Establish a standard SharePoint build to meet local government requirements,
  • Implement and maintain records management systems for internal and external customers.
  • Assist the sales team in a technical presale’s capacity by scoping and architecting solutions for customers, Providing remote, virtual and in person professional consulting services to our clients.
  • Document all technical activities and architectures both internal and for customers.
  • Providing contracted services to Brighton Council with their records and SharePoint as per service agreement.
  • Staying up to date with relevant PowerApps and SharePoint training and certifications.
  • Identifying and make recommendations to the management team for improvement and new service offerings where there is an opportunity to introduce new offerings or improve existing operational processes.
  • Assisting Brighton Council with Technical Issues of SharePoint, Developing and maintaining the current SharePoint program, Running training sessions with staff on new features in SharePoint, Making recommendations to the senior management team

Records Officer/Front Counter Staff/CouncilWise Technical Support Officer

Brighton Council
01.2015 - 01.2022
  • Creating and Developing SharePoint for Brighton Council to use as their record management system.
  • Migrating documents from old SharePoint system to new SharePoint system, Using the AvePoint program to create a retention schedule in SharePoint.
  • Maintaining and monitoring SharePoint.
  • Training sessions with staff on how to use the new SharePoint system, Creating training manuals for staff, Listening to staff recommendations and implementing changes if possible.
  • Monitoring admin emails and registering those documents to the relevant area in the records management system
  • Also assigning those documents to the relevant person, Opening incoming mail and registering the documents to the relevant area in the records management system, also assigning those documents to the relevant person.
  • Scanning historical documents to store in the records management system,
  • Familiarizing myself with the local government Tasmanian Archives and Heritage Office schedule, Maintaining physical documents and disposing documents in line with the Tasmanian Archives and Heritage Office schedule and storing documents in a safe space if they are classed as permanent.
  • Attending meetings with other council record offers and Tasmanian Archives and Heritage Office representatives to discuss best record keeping practices,
  • Taking payments,
  • Handling enquiries and issues from the public over the counter or by phone,
  • Processing for end of day requirements

Education

Certificate IV in marketing and communications -

Open Colleges
12.2024

Certificate III in Business -

AFL Sports ready
12.2016

Vet Business Certificate II, English, Computing, Legal Studies and Health -

Guilford Young College
12.2015

Primary and Secondary school -

Sacred Heart College
12.2013

Microsoft 55238 – SharePoint Online for Administrators -

DDLS

Skills

  • Efficient In Electronic Document and Records Management Systems – SharePoint, Magiq Software and Content Manager
  • Complete knowledge of Office 365
  • Experience using Navision
  • Implementation, installation, and Problem solving with Property Wise
  • Working understanding of Xero
  • Records Management including filing and scanning documents
  • Understanding of AvePoint
  • Azure
  • Power Platform
  • Administrative Knowledge
  • Front Counter experience
  • Friendly and approachable
  • Detail oriented
  • Able to manage unexpected problems and situations
  • Communicating daily with diverse range of people
  • Excellent customer service skills over the phone, face to face and via Email
  • Eager to learn
  • Full Driver’s License and reliable transport

References

  • Gillian Browne, Former Manager, Brighton Council, Gillian.Browne@brighton.tas.gov.au, 0412 772 035
  • Sarah Telega, Records Officer, Brighton Council, Sarah.Telega@brighton.tas.gov.au, 0401 289 254

Timeline

Production and Support Staff

LK Stadiums Management
01.2024 - Current

Customer Service/Ticket Sales

McArthur
01.2023 - Current

Records Officer

Tasports
01.2023 - Current

Records Officer

Department of Justice
01.2023 - 01.2023

Technical Consultant – M365 Specialist

Fourier Technologies and contracted to Brighton Council
01.2022 - 01.2023

Records Officer/Front Counter Staff/CouncilWise Technical Support Officer

Brighton Council
01.2015 - 01.2022

Certificate IV in marketing and communications -

Open Colleges

Certificate III in Business -

AFL Sports ready

Vet Business Certificate II, English, Computing, Legal Studies and Health -

Guilford Young College

Primary and Secondary school -

Sacred Heart College

Microsoft 55238 – SharePoint Online for Administrators -

DDLS

Similar Profiles

CREATE PROFILE
Mitchell Long