Danielle Morris

• To organize and supervise family and sibling contact for Children in OOHC
• To provide accurate written reports.
• To promote a positive image of children and young people, by adhering to: -
• NSW Children's and Young Persons (Care & Protection) Act 1998
• NSW Statutory Out of Home Care Standards
• United Nations Convention on the Rights of the Child
• NSW Children's and Young Persons charter of rights
• Participated in team-building activities to enhance working relationships.
• Maintained energy and enthusiasm in fast-paced environment.
• Providing a personal level of care to clients, and providing emotional support.

• Administration support including; reception, customer service and additional tasks as required to support the team
• Raise Purchase orders and process supplier invoices
• Monitor, stock and restock of kitchen and office stationery supplies
• Data Entry (specific)
• Uniform order management for employees
• Responsible for incoming and outgoing mail
• Organize conference and meeting room bookings
• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Troubleshot copy machines and printers and scheduled service as needed.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Screened visitors and issued badges to maintain safety and security.

• Handling all incoming calls of busy switchboard for all departments

• Greeting Customers, directing them to the appropriate person.

• Responsibility of Daily balancing – Balance cash and receipts with all daily business transactions

and complete bank deposits for all departments - Sales, Service and Spare parts

• Responsibility of Registering all new and used vehicles, monitoring and carrying out registration

renewals on new and used stock and Arranging number plate swaps for new and used vehicles

daily

• Executing all RTA work within the policy requirements of the company and the RTA

• Develop and maintain current and accurate filing systems

• Exceeded goals through effective task prioritization and great work ethic.
• Monitored company inventory to keep stock levels and databases updated.

• Processing customer payments using the shop's Point of Sale (POS) system.
• Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.
• Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
• Addressing and resolving customers complaints in a professional manner.
• Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
• Assisting customers in locating desired shop items.
• Informing customers of shop promotions to encourage purchases.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Assisted customers with prompt and polite support in-person and via telephone.
• Increased sales and customer satisfaction through personalized servicing.