Summary
Overview
Work History
Education
Skills
Timeline
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Mitchell Mototsune

Surfers Paradise,Queensland

Summary

Dynamic and dedicated professional with extensive experience in customer service at BCL. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in time management and problem-solving, consistently delivering high-quality service in fast-paced environments. Committed to maintaining a positive atmosphere while exceeding expectations.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

7
7
years of professional experience

Work History

British Columbia Liquor Store

BCL
01.2024 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Bartender

Toptable Group
02.2022 - 01.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender/Server

El Furniture Warehouse
01.2022 - 05.2023
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender/Server

O&R Restaurants
06.2020 - 09.2022

Led team as head bartender managing daily tasks.

Executed bar and table service in conjunction with running food orders.

Maintaining a fun and lively atmosphere while ensuring customer satisfaction

Server/Host

Gibbions
03.2019 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Night Shift Cleaner

Whistler Blackcomb
10.2018 - 09.2019
  • Provided exceptional customer service when interacting with building occupants during late-night hours or early morning arrivals.
  • Assisted in meeting health code standards by diligently cleaning food service areas and break rooms, ensuring a hygienic environment for employees.
  • Completed additional tasks as needed upon request from supervisors or clients, showcasing dedication to exceeding expectations.
  • Managed inventory of cleaning supplies efficiently, ensuring adequate stock levels for uninterrupted service delivery during shifts.
  • Streamlined night shift duties by effectively prioritizing tasks according to urgency and importance.

Server

Failtes Irish Pub
08.2017 - 10.2018
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Certificate I - Welding

Conestoga College
Waterloo
06.2017

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Excellent communication

Timeline

British Columbia Liquor Store

BCL
01.2024 - 12.2024

Bartender

Toptable Group
02.2022 - 01.2024

Bartender/Server

El Furniture Warehouse
01.2022 - 05.2023

Bartender/Server

O&R Restaurants
06.2020 - 09.2022

Server/Host

Gibbions
03.2019 - 08.2020

Night Shift Cleaner

Whistler Blackcomb
10.2018 - 09.2019

Server

Failtes Irish Pub
08.2017 - 10.2018

Certificate I - Welding

Conestoga College
Mitchell Mototsune