Mitchell Neal
Manly,QLD
Summary
Proactive Store Manager with extensive experience in daily operations, employee management, and customer relations. Skilled in inventory control, cash management, and onboarding new management teams. Bringing strong analytical and problem-solving abilities to optimise store performance and maintain high levels of standards.
Overview
9
9
years of professional experience
Work History
Store Of Learning Store Manager
The Reject Shop (Westfield Carindale)
Carindale, QLD
04.2024 - Current
- Onboard new management teams for the state of QLD following companies onboarding processes for RM's SM's and ASM's
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained a high level of store standards.
- Review P&L, store performance reports to boost store performance and gauge a deeper understanding of store operations
Store Manager
The Reject Shop (Carindale/Mt Gravatt)
Carindale, QLD
02.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed store controllable costs through reviewing trading reports and KPI Scorecard
- Recruitment and onboarding following company values to find the right candidate for future progression
- Main Point of contacted in the absence of Regional Manager
- Conducted and Lead projects such as Stocktake for 17+ stores with 15 - 20 direct reports
Assistant Store Manager
The Reject Shop (Multiple Locations)
Victoria Point, Carindale, Mt Gravatt, Springwood
03.2019 - 02.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays. While following store standards.
- Relieved Store Manager in there absence
- Conducted regular safety and compliance audits to ensure we met compliance regulations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Interviewed, hired, and trained new Team Members and equipped to comply with company policies and procedures.
Team Member
The Reject Shop
Victoria Point, QLD
11.2015 - 03.2019
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety through general housekeeping
- Operated register to process payments and collect cash payment
- Provided great customer service to all customers in store
- Assisted in processing of stock
- Completed supervisor training to deal with high value refunds and conflict
- Conducted Key holder duties to open and close the store without a member of the management team present
Education
High School Diploma -
Alexandra Hills State High School
Alexandra Hills, QLD11-2018
Primary School -
Coolnwympin State School
Capalaba, QLD11-2013
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Conflict Resolution
- P&L Reporting
- Analytical
- Kronos (UKG Dimentions)
- Store Merchandising
- Inventory Control
- Recruitment and hiring
- Risk Management
- Process Improvements
Accomplishments
Achieved signoff as a Store of Learning Store Manager in April 2024, successfully training and onboarding new managers while equipping them with the essential tools for success
Timeline
Store Of Learning Store Manager
The Reject Shop (Westfield Carindale)
04.2024 - Current
Store Manager
The Reject Shop (Carindale/Mt Gravatt)
02.2021 - Current
Assistant Store Manager
The Reject Shop (Multiple Locations)
03.2019 - 02.2021
Team Member
The Reject Shop
11.2015 - 03.2019
High School Diploma -
Alexandra Hills State High School
Primary School -
Coolnwympin State School