Summary
Overview
Work History
Education
Skills
Certification
Roles And Responsibilities
Attributes
References
DJ
Timeline
Generic

Mitchell O'Keefe

Summary

I am a motivated and committed employee with a strong career history across various venues within the hospitality industry and retail industry. With demonstrated leadership skills, I am accustomed to supervising, training, management and developing work teams in company values, targets and objectives. My key competencies include operations management, food and beverage, events and functions, marketing, financial processing and regulatory compliance. My strong work ethic can be illustrated by my ability to manage confidential issues and commitment to compliance with company policies and industry guidelines. I am seeking a challenging opportunity that will enable me to further my knowledge and apply my transferable skills. I desire to succeed with an organisation that has strong ethical values and actively encourages career growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Gaming Supervisor

Craig's Royal Hotel
08.2023 - 06.2024
  • Night shifts
  • Working alone
  • Balancing the tills, ATM, CRT and GFR PRO
  • Promoted safety awareness among staff members by enforcing strict adherence to established security protocols.
  • Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
  • Managed daily cash flow effectively, ensuring proper handling of financial transactions and safeguarding company assets.
  • Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.

Duty Manager

Midlands Golf Club
01.2015 - 01.2017
  • Trained employees in essential job functions.
  • Balancing the Tills, ATM and GFR PRO
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Restocked ice, condiments, and snacks.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.

Bar and TAB Manager

Cattle Yards Inn
01.2013 - 01.2015
  • Overlook bar and TAB operations
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Education

High School Diploma -

St Patrick's College
Ballarat, VIC
12.2013

Skills

    Game knowledge

    Team Management

    Surveillance monitoring

    Gaming equipment maintenance

    Employee Scheduling

    Team motivation

    Operations Management

    Personnel Management

    Policy Enforcement

    Activity monitoring

    Rules Enforcement

Certification

  • C Class Drivers Licence
  • Gaming Licence
  • TAB Advanced Licence
  • Responsible Service of Alcohol (RSA)
  • Current WWCC

Roles And Responsibilities

  • Leading a hospitality team, supervising productivity and performance
  • Training and educating employees on business policies and procedures
  • Resource management including workload planning and delegation
  • Managing operations such as food and beverage, bar, gaming, TAB, Keno
  • Conflict management, resolving issues and achieving positive outcomes
  • Conducting transactions, operating cash register, eftpos and cash handling
  • Finance tasks including banking, reconciliation, documenting daily takings
  • Coordinating function organisation, supplying audio and visual equipment
  • Organising events and logistics including pool and darts competitions
  • Maintaining professional workplace presentation and performing cleaning
  • Risk assessment, ensuring workplace incidents are reported as per company procedures
  • Ensuring compliance with WH&S legislation, food safety and RSA
  • Operating on shifts including evenings, weekends and extended hours
  • Computer skills, book keeping, managing a company, promotional work.

Attributes

  • Leadership skills with the ability to supervise, train, develop and motivate employees
  • High level communication and interpersonal skills with individuals of all backgrounds
  • Working within fast paced environments, demonstrating flexibility and adaptability
  • Strong problem solving skills with a high level of attention to detail and accuracy
  • Fine-tuned organisational skills with the ability to multi-task and meet deadlines
  • Demonstrating initiative, drive and self-motivation in new situations and challenges
  • Positive and enthusiastic attitude, and motivated to achieve client satisfaction
  • Maintaining strict confidentiality and discretion, and displaying integrity and sensitivity

References

  • Mark Wall, Business owner, Infinity Entertainment, 0412 495 276
  • Henry Wong, Proprietor, Nerrina Tavern, 0428 366 222
  • Peter Jevric, Owner Operator, Xenolith Extreme Productions, 0411 340 497


DJ

I am also a DJ on Friday and Saturday nights mostly working in Echuca and Bendigo but sometimes i am required to work Over seas. I have previously work in Indonesia, Thailand, Vietnam, Greece and Laos. I always know months ahead when i am required to work over seas so i can give my work place ample amount of time

Timeline

Gaming Supervisor

Craig's Royal Hotel
08.2023 - 06.2024

Duty Manager

Midlands Golf Club
01.2015 - 01.2017

Bar and TAB Manager

Cattle Yards Inn
01.2013 - 01.2015

High School Diploma -

St Patrick's College
  • C Class Drivers Licence
  • Gaming Licence
  • TAB Advanced Licence
  • Responsible Service of Alcohol (RSA)
  • Current WWCC
Mitchell O'Keefe