Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mitchell Pailthorpe

Loganlea,QLD

Summary

Proven leader in customer service and inventory management, I excelled at Next Level Performance Center by establishing lasting client relationships and streamlining order fulfillment processes. Expert in KPI tracking and time management, my approach significantly improved operational efficiency and customer satisfaction, showcasing my ability to drive results and lead teams effectively.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Manager

Next Level Performance Center
01.2023 - Current
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Created impactful visual merchandising displays that attracted customers and increased foot traffic in retail stores.
  • Ensured accuracy in order fulfillment through meticulous attention to detail when packing orders for shipment.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Customer Service Agent (Delivery Driver)

Coles Supermarket
10.2021 - 01.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Ensured accuracy in order fulfillment through meticulous attention to detail when packing orders for shipment.
  • Supported warehouse operations by performing additional tasks such as packing orders or managing inventory when needed.

Dispatch & Assembly Team

Digi Marketing Corporate
04.2018 - 10.2018
  • Packing and wrapping signs (Pylons, Facias, Billboards, Labels
    and posters).
  • Assembly of Pylons, Facias and billboards.
  • Cleaning and tidying of workshop.
  • Picking up and dropping off of tools and equipment.

Delivery Driver

Pac Plus
10.2017 - 04.2018
  • Delivered packages to customer doorsteps and business offices.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.

Vehicle Detailer

Ian Weigh Toyota/Opposite Lock
11.2016 - 06.2017
  • Delivered timely service by completing vehicle detailing tasks within established deadlines.
  • General cleaning of dealership grounds and workshops.
  • Fitting of parts
  • Delivery and collection of vehicles to and from Rockhampton Airport under Lexus Valet services.
  • Off-site fuelling of vehicles
  • Establishing effective work relationships as part of a large dealership team

Customer Service

Officeworks
11.2014 - 02.2015
  • Met customer service goals and exceeded customer expectations.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
  • Kept all areas clean tidy to ensure satisfaction and safety among colleagues and customers.

Kitchen Hand

McDonald's
11.2014 - 02.2015
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

High School Diploma -

Emmaus College - Main St. Campus
North Rockhampton, QLD
11.2015

Skills

  • Order Management
  • KPI Tracking
  • Pipeline Management
  • Customer Service
  • Time Management
  • Inventory Management

Accomplishments

  • Providing coaching to Inline Hockey teams competing at a Sate level
  • Competing myself in International Inline Hockey Tournaments for Australia


Certification

  • Open Queensland Drivers Licence (CA)
  • Certificate III in Fitness
  • Responsible Service of Alcohol (RSA)
  • Blue Card (Working with Children)

Timeline

Sales Manager

Next Level Performance Center
01.2023 - Current

Customer Service Agent (Delivery Driver)

Coles Supermarket
10.2021 - 01.2023

Dispatch & Assembly Team

Digi Marketing Corporate
04.2018 - 10.2018

Delivery Driver

Pac Plus
10.2017 - 04.2018

Vehicle Detailer

Ian Weigh Toyota/Opposite Lock
11.2016 - 06.2017

Customer Service

Officeworks
11.2014 - 02.2015

Kitchen Hand

McDonald's
11.2014 - 02.2015

High School Diploma -

Emmaus College - Main St. Campus

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Mitchell Pailthorpe