Mitchell Pontin
Melbourne,VIC
Summary
Organized Crew Trainer with 5 years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
McDonalds Crew Trainer
McDonals
Melbourne, Vic
10.2019 - Current
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Created detailed reports on employee performance metrics for senior management review.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Ensured that all safety protocols were followed during training sessions.
- Instructed new team members on correct procedures for operations.
- Completed weekly stock up for McDonalds, loading and unloading stock
Crew Member Rebel Sport Work Experience
Rebel sport
Melbourne , Vic
01.2019 - 04.2019
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers and provided excellent customer service to ensure a positive shopping experience.
- Assisted customers in finding the right products by providing product information, features and benefits.
- Organized inventory shelves and racks to maintain a neat store appearance.
- Processed payments via cash registers and POS systems.
- Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Paper Route Carrier
local newspaper
Melbourne, Vic
01.2013 - 01.2015
- Delivered newspapers to customers on a weekly basis.
- Organized and bundled papers for delivery.
- Managed time effectively in order to complete assigned tasks within deadlines.
Education
High School Diploma -
Rosehill Secondary College
Vic10-2021
Skills
- Staff Education And Training
- Training Program Coordination
- Training Materials Development
- Training Documentation
- Team Leadership
- Verbal And Written Communication
- Active Listening
- Customer Service
Affiliations
Basketball player for the last 10 years - current
Accomplishments
- student leader in year 11 and house captain in year 11
- Crew Member of the Year 2023 - McDonalds
Timeline
McDonalds Crew Trainer
McDonals
10.2019 - Current
Crew Member Rebel Sport Work Experience
Rebel sport
01.2019 - 04.2019
Paper Route Carrier
local newspaper
01.2013 - 01.2015
High School Diploma -
Rosehill Secondary College
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