Mitchell Roberts
Regents Park,QLD
Summary
Experienced Team Manager and IT Support Specialist with a strong track record in client relationship management, IT support, and driving significant business growth. Skilled in transforming small enterprises into multi-million dollar successes, liaising with high-profile clients, and enhancing organizational efficiency. Proven ability in sales and customer service and adept at managing diverse teams in high-pressure environments. Committed to continuous improvement and excellence in IT support and team management.
Overview
8
8
years of professional experience
Work History
Sports Analyst Team Manager/IT Support Specialist
Worldwide Sporting Investments
10.2022 - 02.2024
- Established and maintained strong relationships with high-profile clients.
- Provided essential IT support, ensuring seamless workflow for all staff members.
- Conducted in-depth sports analysis, offering professional advice and insights to enhance decision-making.
- Achieved significant business growth, transforming a small enterprise into a multi-million dollar success within a year.
- Demonstrated expertise in liaising with clients and leveraging technical skills for organizational efficiency
Operative Theatre Assistant
Greenslopes Private Hospital
02.2024 - Current
- Prepare and sterilize instruments, set up 23 operating theatres, and assist with procedures, including managing instruments and patient positioning.
- Ensure patient safety by preparing, positioning, and transferring patients, and following infection control protocols.
- Clean and maintain the operating theatre and equipment, manage inventory, and work with the surgical team for efficient operations.
Car Salesperson
Hooroo Wholesales
11.2016 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
Restaurant Supervisor
One Niseko Resort Towers
11.2019 - 10.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Coordinated a multi-lingual team with focus on productivity, efficiency and enhancing customer experience.
Education
Certificate III in Business
11.2017
High School Certificate of Education -
Mountain Creek State High School
01.2016
Skills
- Excellent customer service & sales skill
- Problem-solving and managing team of staff
- Provide a high level of service with professionalism
- Work in a team environment and/or individually highly effectively
- Problem-Solving
- Project Management
- Intermediate Computer Skills
- Microsoft 365 Product Proficiency
- Adaptability
- Technical Support
Languages
English
Native or Bilingual
Japanese
Limited Working
Auslan
Limited Working
Timeline
Operative Theatre Assistant
Greenslopes Private Hospital
02.2024 - Current
Sports Analyst Team Manager/IT Support Specialist
Worldwide Sporting Investments
10.2022 - 02.2024
Restaurant Supervisor
One Niseko Resort Towers
11.2019 - 10.2022
Car Salesperson
Hooroo Wholesales
11.2016 - Current
Certificate III in Business
High School Certificate of Education -
Mountain Creek State High School
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