Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mitchell Rochford

Deebing Heights,QLD

Summary

Accomplished Train Driver with a proven track record at Queensland Rail, where I prioritized passenger safety and achieved high customer satisfaction ratings. Skilled in emergency procedures and train handling, I excel in technical aptitude and calm decision-making under pressure. Demonstrated ability to collaborate effectively, enhancing team performance and service reliability.

Overview

19
19
years of professional experience

Work History

Train Driver

Queensland Rail
10.2020 - Current
  • Handled emergency situations calmly and effectively while prioritizing passenger safety above all else.
  • Consistently met company performance targets for punctuality, safety, and customer satisfaction ratings.
  • Collaborated with maintenance teams to address mechanical issues, minimizing downtime and disruptions to service.
  • Communicated effectively with dispatchers and other team members, supporting seamless coordination of rail traffic across the network.
  • Served as an ambassador for the company brand through professional conduct both on-boarding trains and at station platforms.

Train Guard

Queensland Rail
06.2019 - 10.2020
  • Maintained punctuality by efficiently managing train doors during boarding and alighting periods.
  • Enhanced passenger safety by conducting thorough train inspections and addressing potential hazards promptly.
  • Maintained accurate records of daily events/incidents for reporting purposes and future reference.
  • Upheld company values by consistently demonstrating professionalism in every aspect of the Train Guard role.
  • Promoted a positive work culture among team members by offering support and guidance when needed.
  • Investigated reported incidents involving passengers or staff members aboard trains, maintaining a safe environment for all.
  • Monitored platform activities during peak hours to ensure safe crowd control measures were implemented effectively.
  • Collaborated with fellow Train Guards to address operational challenges, ensuring seamless train services for passengers.

Correctional Officer

Serco Global Services
04.2011 - 06.2019
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Electrician

Freeman’s Electrical
11.2005 - 04.2011

Education

St Edmunds College
Ipswich, QLD

Skills

  • Safety awareness
  • Emergency procedures
  • Technical aptitude
  • Train handling

Timeline

Train Driver

Queensland Rail
10.2020 - Current

Train Guard

Queensland Rail
06.2019 - 10.2020

Correctional Officer

Serco Global Services
04.2011 - 06.2019

Electrician

Freeman’s Electrical
11.2005 - 04.2011

St Edmunds College

Similar Profiles

CREATE PROFILE
Mitchell Rochford