Mitchell Rolfe
Gold Coast
Summary
Proactive individual with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Junior Greenkeeper
Glenden Town Club
03.2008 - 02.2014
- Maintained routine landscaping schedules to boost lawn health and keep facilities professional
- Diagnosed problems with equipment and performed regular maintenance to keep equipment functional and durable
- Maintained grounds including trimming, weeding and general clean-up
- Designed programs for landscape maintenance, pest management, composting and other related topics
- Installed sprinkler systems to provide grass and greenery with adequate water supply
- Reviewed plans and designs to ensure all grounds work was performed to specifications
- Carried out preventative maintenance by checking sprinkle spray angles and testing performance of digital controllers
- Completed all timesheets and paperwork on time and accurately to maintain up-to-date files
Duty Manager
The Envy Hotel
02.2014 - 05.2017
- Oversaw general operations with a team of 30 + personnel
- Adhered to OLGR guidelines to maintain total compliance
- Initiated plans to improve customer relations, quality standards and service efficiency
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one
- 3 years stocking experience
- Managed customer flow and backed up lines to reduce checkout wait time
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Maintained accurate department signage and pricing
- Maintained stockroom
- Constructed weekly rosters for all departments
- Booked and planned functions (e.g Business seminars, Birthdays, engagement parties, wakes)
- Collaborated on hiring and termination decisions with management
- Ran and supervised bar and gaming operations
- Monitored restaurant operations
- Complied with food safety requirements
Venue General Manager (multiple Venues)
Artesian Hospitality
12.2017 - 12.2018
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Developed and maintained relationships with all customers and suppliers through hosting and direct hospitality
- Discovered areas of improvement by generating weekly operational and sales reports
- Implemented innovative programs, including weekly reward program to increase employee loyalty and reduce turnover
- Completed weekly rosters for all areas of the venue
- Organised and maintained all compliance to meet OLGR requirements
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Completed weekly orders from multiple suppliers
- Ran and supervised nightly operations across all areas of the venue
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Trade Assistant
Pro Response Building Services
05.2020 - 09.2022
- Removal and replacement of all internal carpentry works (Flood effected).
- Roofing works (hail effected)
- Followed established job site safety regulations and maintained safe and clean work area.
- Cleaned work areas, machines and equipment to maintain clean and safe job site.
- Work within building standards and tolerances
- Complete works that comply with National building code
- Work and comply OH&S standards
- Build and maintain healthy relationships with both fellow employees and home owners
- Set up up and pack down edge protection and access equipment
- Strengthened communication skills through daily interaction with clients, architects, suppliers, subcontractors, and other team members on various projects.
- Maintained organized tool inventory, ensuring quick access to necessary equipment during time-sensitive tasks.
- Supported team members with efficient material handling, ensuring timely availability of required supplies for each task.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
Project and Maintenance Manager
Artesian Hospitality
09.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Identified plans and resources required to meet project goals and objectives.
- Maintained open communication by presenting regular updates on project status to operations team and directors
- Scheduled and managed third party companies and trades to help complete projects
- Completed and submitted council applications for building approvals and other permits such as road and footpath closures
- Engaged building certifier and completed certification process for all projects
- Collaborated with architects to design venues
- Implemented timelines for contracted builders to meet directors expectations
- Completed build handovers by analysing the finished product for defects, final handover of paperwork and settlement of invoices
- Managed project budgets, internal wages, materials cost and third party contactor labour costs
- Supervised employee performance, preventive maintenance, and safety.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Drafted SOP documents
- Drafted venue specific handover documents detailing specific finishes, suppliers, product codes, paint colour codes etc
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced safety standards through regular inspections, staff training, and adherence to OH&S guidelines.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Education
Year 5 - Year 12 -
Glenden State School
Glenden, QLD2012
Pre-school - Year 5 -
Cooroy State School
Cooroy, QLDFrontline Management
TAFE NSW - Ultimo
Ultimo, NSWSkills
- Staff management
- Operations management
- Business development
- Issue resolution
- Data collection and analysis
- Recruiting and interviewing
- Negotiation
- Consulting
- Marketing strategy
- Process and procedure development
- Employee performance evaluations
Certification
- RMLV
- RSA/RSG
- Approved managers license
- cert 1 in resources infrastructure operations
- White card
- Working at heights
Additional Information
REFERENCES
Matt Little (Pro response boss)
Hutchinson builders
Mobile: 0427074254
Paul Wild
Anglo American
Mobile: 0439131445
Keegan Urry
Queensland Police Service
Mobile: 0439 493 980
Timeline
Project and Maintenance Manager
Artesian Hospitality
09.2022 - Current
Trade Assistant
Pro Response Building Services
05.2020 - 09.2022
Venue General Manager (multiple Venues)
Artesian Hospitality
12.2017 - 12.2018
Duty Manager
The Envy Hotel
02.2014 - 05.2017
Junior Greenkeeper
Glenden Town Club
03.2008 - 02.2014
- RMLV
- RSA/RSG
- Approved managers license
- cert 1 in resources infrastructure operations
- White card
- Working at heights
Year 5 - Year 12 -
Glenden State School
Pre-school - Year 5 -
Cooroy State School
Frontline Management
TAFE NSW - Ultimo
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