Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MITCHELL TEIWES

1/1455 High Street Glen Iris VIC 3146

Summary

I am an enthusiastic, hard-working, and compassionate individual with strong customer service and hands-on experience across a variety of industries. I thrive both independently and as part of a team, and I am committed to maintaining high standards of honesty, integrity, and quality in all aspects of my work. I am eager to apply my practical and interpersonal skills in a dynamic, service-oriented role.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Claims Manager

TSA Group
03.2024 - Current
  • Manage inbound and outbound customer service calls
  • Process insurance claims efficiently and accurately, ensuring all required documentation is completed and verified
  • Liaise with customers to gather essential information, clarify policy details, and provide clear guidance on claim processes and outcomes
  • Respond to email inquiries and maintain consistent communication with clients, insurers, and stakeholders
  • Handle customer complaints and concerns, resolving them swiftly and professionally to ensure customer satisfaction and maintain company reputation
  • Collaborate with internal teams to streamline operations, improve service delivery, and ensure compliance with company standards and industry regulations
  • Meet daily KPIs for productivity, call handling time, and customer satisfaction

General Labourer

Construct Personnel
01.2022 - 03.2024
  • General and civil labouring on construction sites
  • Use of hand and basic power tools
  • Assisting tradespeople and maintaining site cleanliness

Warehouse Assistant

Drake International (Woolworths Warehouse)
04.2020 - 01.2022
  • Food and product picking
  • Loading/unloading trucks and shelf restocking
  • Warehouse cleaning and upkeep
  • Ensured quality control and adherence to safety protocols
  • Operated within layout and inventory systems using basic IT tools

1st Year Plumbing Apprentice

Liquid Force Plumbing
11.2019 - 03.2020
  • Worked on drainage systems, rough-ins, and fit-offs in residential projects

1st Year Plumbing Apprentice

Butler Plumbing
03.2019 - 11.2019
  • Assisted in maintenance plumbing, including repairs and installations

Plumbing Assistant (Pre-Apprenticeship)

MA Plumbing Company
01.2019 - 03.2019
  • Gained introductory experience in domestic plumbing, including fit-offs and rough-ins

Customer Service Team Member

KFC East Burwood
01.2016 - 01.2019
  • Delivered customer service and food preparation
  • Trained new team members and managed peak-hour operations
  • Addressed customer complaints and upheld store safety and cleanliness

Education

Certificate II - Plumbing (Pre-apprenticeship)

Box Hill Institute

VCE - undefined

Mount Waverley Secondary College
01.2018

Skills

  • Teamwork
  • Problem Solving
  • Time Management
  • Attention to Detail
  • Punctuality
  • Reliability
  • Prioritisation
  • Physical Fitness

Certification

  • CPR and Emergency Life Support - HLTAID009 C HLTAID010 (St John Ambulance, April 2021)
  • Responsible Service of Alcohol - Feb 2021

Timeline

Claims Manager

TSA Group
03.2024 - Current

General Labourer

Construct Personnel
01.2022 - 03.2024

Warehouse Assistant

Drake International (Woolworths Warehouse)
04.2020 - 01.2022

1st Year Plumbing Apprentice

Liquid Force Plumbing
11.2019 - 03.2020

1st Year Plumbing Apprentice

Butler Plumbing
03.2019 - 11.2019

Plumbing Assistant (Pre-Apprenticeship)

MA Plumbing Company
01.2019 - 03.2019

Customer Service Team Member

KFC East Burwood
01.2016 - 01.2019

VCE - undefined

Mount Waverley Secondary College

Certificate II - Plumbing (Pre-apprenticeship)

Box Hill Institute

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MITCHELL TEIWES