Mitchell tennant
Cannon Hill,QLD
Summary
Hardworking and friendly individual consistently striving to achieve the highest standard possible in any given task and situation. Confident in ability to thrive in a fast-paced and challenging environment, particularly within the chaotic hospitality industry. Treating people respectfully and fairly is a core value, regardless of their position or background. Embracing new challenges is always anticipated as it allows for continual self-improvement. Deeply passionate about positively impacting someone's experience and creating lasting memories for a lifetime.
Overview
10
10
years of professional experience
Work History
Bar Shift Team Leader
VIP Lounge Club Aspinall Christchurch Casino
10.2020 - 03.2024
- Allocate daily workloads effectively, ensuring that tasks are distributed evenly among team members
- Set clear priorities and goals to guide the team towards operational excellence
- Resolve customer complaints promptly to enhance satisfaction and foster loyalty.
- Collaborated with management to establish goals and objectives for the shift team.
- Monitor inventory levels closely and order supplies proactively to meet ongoing demands.
- Train staff regularly on customer service best practices to boost satisfaction and retention rates.
- Led a team of employees to ensure smooth operations during assigned shifts.
- Ensured all safety protocols were followed, maintaining a secure environment for both staff and customers.
Senior Food and Beverages Attendant
Grand Café at the Christchurch Casino
03.2014 - 02.2020
- Provide comprehensive assistance in a restaurant setting, including beverage preparation and service
- Expertly craft a variety of drinks, from cocktails to barista-quality coffees
- Serve wines and beers with a focus on customer satisfaction
- Manage food orders and process payments efficiently
- Engage with customers directly to organize bookings and ensure a bustling yet orderly environment
- Enhance the dining experience by offering attentive service and resolving issues promptly
- Handle problems effectively to prevent escalation and minimize the need for managerial intervention.
- Collaborated with team members to improve overall service quality and guest experience.
Education
Certificate in Commercial Cooking (Model Trainee) -
Mandaue City College, Cebu Philippines
Certificate in Baking & Pastry -
Mandaue City College, Cebu Philippines
Certificate in Food & Meat Processing -
Mandaue City College, Cebu Philippines
Diploma in Hospitality Management -
Ara Institute of Canterbury
11.2020
Food and Beverage -
Magsaysay Center for Hospitality and Culinary Arts (MIHCA)
01.2017
Skills
- Problem-solving
- Training and coaching
- Delegation capabilities
- Cash handling
- Flexible
- Attention to details
References
- Jennifer Weaver, +642108658035
- Carol Luo, +64211891286
Timeline
Bar Shift Team Leader
VIP Lounge Club Aspinall Christchurch Casino
10.2020 - 03.2024
Senior Food and Beverages Attendant
Grand Café at the Christchurch Casino
03.2014 - 02.2020
Certificate in Commercial Cooking (Model Trainee) -
Mandaue City College, Cebu Philippines
Certificate in Baking & Pastry -
Mandaue City College, Cebu Philippines
Certificate in Food & Meat Processing -
Mandaue City College, Cebu Philippines
Diploma in Hospitality Management -
Ara Institute of Canterbury
Food and Beverage -
Magsaysay Center for Hospitality and Culinary Arts (MIHCA)
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