Summary
Overview
Work History
Education
Skills
Timeline
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Mitchell Wade

Berkeley Vale,NSW

Summary

I am a detail-oriented team player with strong organizational skills, the ability to handle multiple projects simultaneously with a high degree of accuracy.

I believe I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet and help achieve team goal & company goals.

Overview

10
10
years of professional experience

Work History

Back of House Manager

Glue Store
11.2022 - Current
  • Open and Closed the store in a timely manner and organised it for business operation.
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Accepted merchandise and entered appropriate coding into company tracking system.
  • Re-ticketed marked down items, maintained damaged item log and oversaw spot checks for quality consistency.
  • Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
  • Supported smooth front end activities through steady product flow and accurate pricing.
  • Conducted and participated in regular meetings with employees to discuss performance updates, address concerns, and gather feedback on potential areas for improvement.
  • Streamlined communication between back-of-house departments for better coordination during peak hours.
  • Managed relationships with suppliers to ensure consistent delivery and collection of items.
  • Hired trained, and developed a team of skilled culinary professionals who consistently met or exceeded expectations in their job duties.
  • Demonstrated strong leadership qualities by setting clear expectations for staff performance, providing guidance when needed but also allowing for autonomy.
  • Motivated staff to perform at peak efficiency and quality.

Mould Technician

MCA National Group
11.2021 - 06.2022
  • Communicated effectively with cross-functional teams to ensure timely completion of projects.
  • Safeguarded the workplace by adhering to safety regulations and protocols during all tasks.
  • Played a key role in achieving production targets through efficient scheduling.
  • Assisted in training new employees on mould setup, operation, and maintenance procedures, fostering a skilled workforce within the department.
  • Reduced downtime by promptly troubleshooting and resolving mould-related issues.
  • Conducted thorough inspections of finished products, ensuring adherence to quality standards.
  • Provided expertise in tooling design reviews, offering suggestions for improvements based on past experience with similar moulds or materials.
  • Monitored production equipment and mixers for efficient and safe operation.
  • Ran, inspected, and repaired equipment and documented major issues for management review.

Liquor Assistant

BWS
11.2013 - 11.2021
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Improved store efficiency by restocking shelves and maintaining proper inventory levels.
  • Safeguarded store assets by adhering to established security protocols during opening/closing procedures.
  • Reduced out-of-stock occurrences by proactively identifying low-inventory items and submitting replenishment orders as necessary.
  • Maintained an organized and visually appealing store layout, resulting in increased customer engagement.
  • Maximized sales revenue by offering product recommendations based on customers'' preferences and needs.
  • Collaborated with team members to achieve sales goals, fostering a positive work atmosphere.
  • Contributed to inventory management efforts, conducting regular counts and assisting in order placement when needed.
  • Collaborated effectively with suppliers to ensure timely deliveries and seamless integration into existing stock inventory.
  • Demonstrated extensive product knowledge to guide customers in making informed purchasing decisions.
  • Streamlined checkout process by efficiently processing transactions using point of sale systems.
  • Promoted a safe shopping environment by adhering to age verification policies for liquor sales.
  • Enhanced loss prevention efforts through diligent monitoring of potential theft situations.
  • Exceeded daily sales targets through effective upselling techniques while maintaining genuine connections with customers.
  • Ensured compliance with state alcohol laws, conducting regular checks on expired items and license requirements.
  • Participated in staff training sessions for updated product offerings or company policy changes.
  • Increased customer satisfaction by providing prompt and knowledgeable assistance with liquor selections.
  • Received payments by cash, credit, and personal check and remitted correct change.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Completed Year 12 High School Certificate -

Tuggerah Lakes Secondary College
Bateau Bay, NSW
11.2013

Skills

  • Stock Coordination & Ordering Supplies
  • Performance Evaluations & Staff Training
  • Customer Service & Problem Solving
  • Collaboration and Teamwork
  • Reliable and Responsible
  • Calm and Pleasant Demeanour
  • Employee Supervision & Team leadership
  • Relationship Building & Conflict Resolution
  • Training and Onboarding
  • Expense Tracking & Critical Thinking
  • Staff Supervision
  • Liquor Law Compliance

Timeline

Back of House Manager

Glue Store
11.2022 - Current

Mould Technician

MCA National Group
11.2021 - 06.2022

Liquor Assistant

BWS
11.2013 - 11.2021

Completed Year 12 High School Certificate -

Tuggerah Lakes Secondary College

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Mitchell Wade