Summary
Overview
Work History
Education
Skills
Volunteer Experience
Accomplishments
Qualifications
Timeline
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Mitchell Wilson

Callaghan,NSW

Summary

I am a dedicated professional with strong communication skills with proven ability to engage effectively with individuals from diverse backgrounds, focusing on inclusivity and a commitment to high standards. I would love the opportunity to work on the ASKUON team to develop my skills and enjoy working in a team environment. I have an aptitude for problem solving and I enjoy working with all different kinds of people. I uphold high leadership standards and over time in previous business leadership, I have extensive knowledge in adhering to workplace policies and procedures. I am enthusiastic to promote a safe, respectful and enjoyable work environment, working as a valuable member of the ASKUON team.

Overview

4
4
years of professional experience

Work History

Shift Manager

McDonald's
01.2022 - Current
  • Communicating with and Supervising employees and oversee quality compliance with company standards for food and services.
  • Communicating effectively with customers to achieve best possible outcome when any issues arise
  • De-Escalating Customer and Staff Situations
  • Keep employees operating productively as a positive leader and working on task to meet business and customer needs.
  • Training crew members to optimize performance and motivate toward more efficient work.
  • Managing schedules and finding coverage for short shifts, while meeting and monitoring sales/labour KPI's

Retail Salesperson

JB HI FI GROUP PTY LTD
11.2022 - 02.2023
  • Commenced employment as a Christmas Sales Casual over 2022/2023 period and then offered permanent casual position.
  • Greeting and communicating with customers while helping with product questions, selections and purchases to find the right product for an individual's needs.
  • Experienced in finding tech-related solutions for a customer and working with technology.

Crew Trainer

McDonald's
12.2019 - 01.2022
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Setting positive example for team members by providing high-quality, efficient service.
  • Greeting customers with smile and provided friendly service to professionally handle every need.

Education

Bachelor of Software Engineering -

University of Newcastle
Newcastle, NSW

Higher School Certificate -

St. Stanislaus' College
Bathurst, NSW
12.2021

Digital Media Production

Work Experience
Southern Cross Austereo
09.2019

Film And Video Production

Work Experience
WestFilm Co
09.2019

Skills

  • Strong Communication Skills (Verbal & Written)
  • Experience in Upholding Workplace Standards
  • Energetic and Enthusiastic
  • Experience in Business Leadership
  • Staff Training Experience
  • Professional Leadership Development
  • Strong Verbal and Written Communicator
  • Safety and Security Enforcement

Volunteer Experience

Student Committee for Barahineban College - UoN Student Living

Bathurst Winter Festival Volunteering 2019

St Stanislaus College - Media Team production Volunteering - Royal Bathurst show 2019

Ronald McDonald House Work at Bathurst McDonald's - Setup, costumes.

St Stanislaus College - Peer support volunteering, year 8 elective selection volunteering, Carenne School volunteer work year 12.

Bathurst Ambulance Station - Short Film Work Commended Certificate

Accomplishments

    Achieved crew member of the month x2

    Achieved Star Performer Award

    Received Two Documented Customer Service Compliments

Qualifications


  • First Aid Certificate - St Johns Ambulance Australia
  • Confine Small Emergencies - Test 'N' Tag Orange on behalf of Allens Training Pty Ltd RTO #90909
  • Current Driver's Licence - Service NSW
  • Willing to obtain other qualifications

Timeline

Retail Salesperson

JB HI FI GROUP PTY LTD
11.2022 - 02.2023

Shift Manager

McDonald's
01.2022 - Current

Crew Trainer

McDonald's
12.2019 - 01.2022

Bachelor of Software Engineering -

University of Newcastle

Higher School Certificate -

St. Stanislaus' College

Digital Media Production

Work Experience

Film And Video Production

Work Experience

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Mitchell Wilson