Mitchell Wilson
Lilydale,VIC
Summary
Positive and experienced customer service provider prepared for this role.
Strong focus on team collaboration and problem solving. Known for diligently completing tasks, effective communication and flexibility. Skills include customer service, inventory management, and sales techniques.
Overview
8
8
years of professional experience
Work History
Manager
Brycee's Tavern, Café & Bar
01.2021 - 06.2024
- Oversaw operations of both liquor and food sales in a fast paced environment.
- Maintained the bar and dining area, ensuring a clean and safe environment for patrons at all times.
- Ordered and kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Helped lead the implementation of a variety of projects; including a new POS system and expanding the venue's liquor license trading area.
Sales Assistant
Liquorland
07.2016 - 11.2018
- Provided a friendly and positive customer service experience, while assisting with a extensive knowledge of products.
- Broad knowledge of the POS system and cash handling duties including counting at the closure.
- Handled inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
- Kept the store in a clean and presentable fashion, always aware of facing products.
Education
Certificate IV - Tourism (Retail)
Jetset Training College
Melbourne, VIC01-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Strategic planning
- Operations management
Timeline
Manager
Brycee's Tavern, Café & Bar
01.2021 - 06.2024
Sales Assistant
Liquorland
07.2016 - 11.2018
Certificate IV - Tourism (Retail)
Jetset Training College
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