Mitchell Horner
Dalyellup
Summary
Dynamic Retail Assistant Manager with proven expertise at BWS in inventory management and customer service. Successfully boosted sales through strategic merchandising and enhanced team performance by fostering collaboration. Skilled in cash reconciliation and adept at problem resolution, ensuring operational efficiency and a positive shopping experience for customers.
Overview
10
10
years of professional experience
Work History
Retail Assistant Manager
BWS
03.2018 - Current
- Control store inventory and reviewed cash handling and operations reports.
- Supervise daily store operations, ensuring smooth workflow and timely completion of tasks.
- Manage employee scheduling, optimizing coverage during peak hours while minimising labor costs on a relief basis
- Handle customer service by dealing with complaints, organising stock and answering customer questions.
- Foster a positive work environment, promoting teamwork and open communication among staff members.
- Boost sales performance with strategic merchandising plans and promotional displays.
- Mentor new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintain a clean and organised store to provide a positive shopping experience for customers and inspiring workplace for team members.
- Safe execution of manual handling tasks.
- Collaborate with store manager to develop action plans for improving overall store performance metrics.
- Exhibit excellent people skills during interaction with employees and customers.
- Uphold company customer service standards to provide customers with outstanding service and a friendly environment.
- Monitor and identify store losses or inconsistencies and implement solutions to successfully achieve company goals.
- Contribute to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
- Ensure compliance with all safety regulations, maintaining a clean and organised workspace for staff and customers alike.
- Open and close location and monitor shift changes to uphold successful operations strategies and maximise business success.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Define clear targets and objectives and communicate to other team members.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Process transactions accurately, balancing cash registers at the end of each shift.
- Manage inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Answer incoming calls and emails to provide product information, features and benefits.
Retail Assistant
Civic Video
09.2015 - 01.2019
- Used POS system to process sales, returns and late fees.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to genre.
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Education
Year 11
Dalyellup College
Dalyellup09-2015
Skills
- Inventory management
- Customer service
- POS system usage
- Health and safety
- Store operation
- Cash reconciliation
- Computer skills
- Teamwork and collaboration
- Problem resolution
- Team leadership
- Managing operations and efficiency
- Professional and courteous
Timeline
Retail Assistant Manager
BWS
03.2018 - Current
Retail Assistant
Civic Video
09.2015 - 01.2019
Year 11
Dalyellup College
Similar Profiles
Kailey ReynoldsKailey Reynolds
Team Member at BWSTeam Member at BWS
Purnima BaryahPurnima Baryah
Team Member at BWSTeam Member at BWS
Jessica SellersJessica Sellers
Store Manager at BWSStore Manager at BWS
Sharniqua TraceySharniqua Tracey
Barista / Waitress at Vat2Barista / Waitress at Vat2
Bruce WattsBruce Watts
Casual Relief Gardener at Education DepartmentCasual Relief Gardener at Education Department