MITESH PAREKH
1 SAVAGE STREET PAKENHAM,VICTORIA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Proficient Graphic Designer knowledgeable about logos, marketing materials and website design. Demonstrated success at providing complete business services to corporate clients. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee position. Offering excellent communication and good judgment.
Overview
12
12
years of professional experience
Work History
IT Technical Support Representative
Idea Telecom
01.2007 - 02.2009
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
Graphic Designer
T SUN LIMITED
05.2005 - 11.2007
- Developed creative design for print materials, brochures, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects such as images sizes and font selection.
- Produced high-quality brochures, flyers, four-color artwork and mailers.
- Prepared and operated offset printing press for maximum efficiency and production.
- Examined job orders to determine quantity, stock specifications, colours and special printing instructions.
- Operated press to achieve highest print quality and productivity with minimal scrap.
Customer Service Representative
Domino's Pizza
06.2013 - 02.2016
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Security Officer
MA Security Group
06.2018 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Education
Bachelor of Computer Application - Computer And Information
Gujarat University
INDIADiploma of Graphics - Graphic Design
Victoria Institute of Technology
Melbourne, VIC04.2009
Diploma of Technology Networking
Victoria Institute of Technology
Melbourne, VIC06.2012
Business Management
Victoria Institute of Technology
Melbourne, VIC2014
Skills
- CCTV Monitoring
- Crisis Management Plans
- Pattern Recognition
- Microsoft Office
- Computer Programming
- IT Management
- Image Archiving
- Network Performance Monitoring
- Monitoring Tools
- System Administration
Additional Information
CONTACT PERSON :-
MA SECURITY SERVICES
+61403208844
Timeline
Security Officer
MA Security Group
06.2018 - Current
Customer Service Representative
Domino's Pizza
06.2013 - 02.2016
IT Technical Support Representative
Idea Telecom
01.2007 - 02.2009
Graphic Designer
T SUN LIMITED
05.2005 - 11.2007
Bachelor of Computer Application - Computer And Information
Gujarat University
Diploma of Graphics - Graphic Design
Victoria Institute of Technology
Diploma of Technology Networking
Victoria Institute of Technology
Business Management
Victoria Institute of Technology
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