Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Mithil Mangukiya

Melbourne,VIC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Executive

Goyani Technologies
Surat, Gujarat
03.2022 - 08.2023
  • Diagnosed hardware and software issues on various platforms such as Windows, Mac OS X and Linux operating systems.
  • Provided guidance on best practices for using different applications related to the product and service being supported.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Software Tester

Xicom Technologies
Surat, Gujarat
09.2022 - 04.2023
  • Collaborated with developers and other stakeholders to identify areas for improvement in the software.
  • Monitored bug resolution efforts and tracked successes.
  • Verified functionality of new features and bug fixes by running manual tests.

IT Support

Infilon Technologies
Ahmedabad, Gujarat
04.2020 - 04.2023
  • Analyzed support tickets to identify trends and recommend product improvements to the development team.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Produced detailed reports outlining key performance metrics related to Service Desk operations.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Responded to incoming calls from customers regarding their technical queries.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.

Education

Master of Science - Information Technology

Kalpan Business School
Melbourne, VIC
10-2024

Bachelor of Technology - Information Technology

Uka Tarsadia University
Bardoli
07-2021

Skills

  • Software testing
  • Network troubleshooting
  • Technical support
  • System analysis
  • Customer service
  • Data analysis
  • Problem solving
  • Software installation
  • Service desk management

Affiliations

  • Always ready to learn new skills.

Accomplishments

Awarded as fast learner.

Certification

  • CSS
  • PHP
  • HTML

Languages

English
Native/ Bilingual
Hindi
Professional
Gujarati
Native/ Bilingual

Timeline

Software Tester

Xicom Technologies
09.2022 - 04.2023

Technical Support Executive

Goyani Technologies
03.2022 - 08.2023

IT Support

Infilon Technologies
04.2020 - 04.2023

Master of Science - Information Technology

Kalpan Business School

Bachelor of Technology - Information Technology

Uka Tarsadia University

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Mithil Mangukiya