Mithila Moosa
Perth,WA
Summary
Detail-oriented Time Management Expert with proven multitasking abilities, currently serving as a Quality Control Ward Clerk at East Metropolitan Service. Demonstrates a strong commitment to precision and efficiency in administrative tasks, including data collection, check-ins, and documentation. Expertise in inventory management and maintaining confidentiality ensures streamlined operations. Aiming to leverage these skills in the Supervisor of Medical Records position to enhance organizational effectiveness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Control Clerk
East Metropolitan health Service
Perth, WA
11.2022 - Current
- Enhanced accuracy and timeliness of patient information integration into the health information management system by meeting set deadlines.
- Maintained accuracy in storing sensitive healthcare information across multiple categories.
- Ensured accuracy and privacy in handling medical document transitions.
- Processed and responded to external requests for medical records following established protocols.
- Dispatched records requests to maintain efficient workflow.
- Ensured prompt and precise submission of healthcare documentation.
- Briefed notes effectively to higher authorities to ensure clear communication.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Hands on knowledge on health administration software's webpas, Isoft, Edis .
- Arranged hospital admissions for patients and organizing paper work as required.
- Answered telephones and directed calls to appropriate executive ,medical or administrative staff.
- Verified insurance eligibility for incoming patients and handling billing enquiries with financial departments
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software application
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Utilized hospital information systems for data entry and retrieval.
- Entered current information into records system and printed documents for appointments, files, and patient use.
- Provided support during emergency situations by contacting appropriate personnel or departments as needed.
- Tracked lab results, radiology images and other diagnostic tests requested by physicians.
- Updated group medical records and technical library to promote smooth office operations.
- Maintained a clean and organized front desk and reception area.
- Ensured accuracy of all patient information entered into electronic health record system.
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
- Communicated with patients with compassion while keeping medical information private.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Covid Support Officer
South Metropolitan Health service
Perth, WA
03.2022 - 11.2022
- Participating in clerical support by entering the test results, finding patients, and directing patients to the correct location via the Emergency Department Information System (EDIS).
- Call relevant response codes as instructed in emergency situations (I came across and had called code black and code blue in multiple situations).
- Accepting telephone calls, transferring messages, and inquiries from the clinical coordinator to pass on to patients, nurses, or to be proactive in some situations.
- Provides a surveillance role at wards and COVID clinics to support adherence to personal protective equipment protocols as a spotter. Maintaining the stocks and ordering of expandable items used in day-to-day duties, including all PPEs and stationery items. Clean and tidy the collection area and the equipment. Participating in contact tracing for visitors and patients, and screening them while checking in to the hospital.
- Improved team performance by devising successful training methods and programs. • Working with children check (WCC) card holder valid until March 2025.
Dental Receptionist
AM Dental care
Perth, WA
05.2021 - 11.2022
- Entered patient data into the dental records system, and observed confidentiality rules to maintain patient privacy.
- Explained dental services and payment plans to help patients make informed decisions.
- Gathered and reviewed patient records, data, and health history to share with dentists for quick and accurate patient assessments, diagnoses, and treatment.
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
- Educated patients on treatment procedures, and post-procedure home care. I took the patient's blood pressure, pulse, and temperature, and accurately recorded the results in the patient charts.
Dental Receptionist /Surgical Dental Assistant
House of smiles
Perth, WA
06.2016 - 04.2021
- Prepared and reviewed records and consent forms
- Documented and filed patient Data and medical records to Dental Software
- Educated patients on proper oral health care instructions and preventive measures.
- Collected payments from patients in accordance with established policies and procedures.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Education
Bachelor of Dental Science - Medical
KMCT DENTAL COLLEGE
India01-2015
Skills
- Paperwork Coordination
- Patient Database Confidentiality and management
- Blueprint reading
- Quality control analysis
- Task delegation
- Healthcare experience
- Administrative support
- Medical terminology proficiency
- computer software savy
- Detail-oriented approach
- Professional telephone etiquette
- Medical transcription
Affiliations
- swimming
- dancing
- skating
Certification
- Certificate in Palliative Medicine
- Certificate in clinical photography and imaging Certificate of clinical pediatric dentistry
- Scientific paper presentation-Oral Mucositis
- Best paper award titled- Stem Cells -2014
References
References available upon request.
Timeline
Quality Control Clerk
East Metropolitan health Service
11.2022 - Current
Covid Support Officer
South Metropolitan Health service
03.2022 - 11.2022
Dental Receptionist
AM Dental care
05.2021 - 11.2022
Dental Receptionist /Surgical Dental Assistant
House of smiles
06.2016 - 04.2021
Bachelor of Dental Science - Medical
KMCT DENTAL COLLEGE
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