Mithila Moosa
Perth,WA
Summary
Detail-oriented healthcare administration professional with extensive experience at East Metropolitan Health Service, specializing in patient data confidentiality and clinical workforce planning. Proven track record of enhancing operational efficiency and patient care through effective management of electronic health records and compliance with HIPAA regulations. Expertise in medical terminology has led to significant improvements in quality management outcomes, supporting the delivery of safe and high-quality healthcare. Committed to leveraging analytical skills and data organization capabilities to optimize healthcare delivery at executive levels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Control Ward Clerk
East Metropolitan health Service
Perth, WA
11.2022 - Current
- Streamlined documentation process by compiling necessary patient information efficiently into the health information management system within the set deadlines
- Maintained databases of patient information including contact details, allergies, medications, treatments, test results.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Processed and responded to external requests for medical records following established protocols.
- Sent records requests and stayed in close communication with case managers regarding open issues.
- Maintained timely and accurate health document submissions, achieving improved audit results within a six-month period.
- Briefed notes effectively to higher authorities to ensure clear communication.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Hands on knowledge on health administration software's webpas, Isoft, Edis ,DMR .
- Arranged hospital admissions for patients and organizing paper work as required.
- Answered telephones and directed calls to appropriate executive ,medical or administrative staff.
- Verified insurance eligibility for incoming patients and handling billing enquiries with financial departments
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Coordinated meetings and conferences for medical staff, including logistics, and materials preparation.
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software application
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Utilized hospital information systems for data entry and retrieval.
- Collaborated with healthcare team members on various projects such as developing new policies or procedures.
- Entered current information into records system and printed documents for appointments, files, and patient use.
- Provided support during emergency situations by contacting appropriate personnel or departments as needed.
- Tracked lab results, radiology images and other diagnostic tests requested by physicians.
- Updated group medical records and technical library to promote smooth office operations.
- Maintained a clean and organized front desk and reception area.
- Ensured accuracy of all patient information entered into electronic health record system.
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
- Communicated with patients with compassion while keeping medical information private.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Covid Support Officer
South Metropolitan Health service
Perth, WA
03.2022 - 11.2022
- Participating in clerical support by entering the test results, finding patients, and directing patients to the correct location via the Emergency Department Information System (EDIS).
- Call relevant response codes as instructed in emergency situations (I have come across and called code black and code blue in multiple situations).
- Accepting telephone calls, transferring messages, and inquiries from the clinical coordinator to pass on to patients, nurses, or to be proactive in some situations.
- Provides a surveillance role at wards and COVID clinics to support adherence to personal protective equipment protocols as a spotter. Maintaining the stocks and ordering of expandable items used in day-to-day duties, including all PPEs and stationery items.
- Clean and tidy the collection area and the equipment.
- Participating in contact tracing for visitors and patients, and screening them while checking in to the hospital.
- Improved team performance by devising successful training methods and programs.
- The Working with Children Check (WCC) card holder.
Dental Receptionist and Dental Assistant
AM Dental care
Perth, WA
05.2021 - 11.2022
- Entered patient data into the dental records system, and observed confidentiality rules to maintain patient privacy.
- Explained dental services and payment plans to help patients make informed decisions.
- Gathered and reviewed patient records, data, and health history to share with dentists for quick and accurate patient assessments, diagnosis, and treatment.
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
- Educated patients on treatment procedures, and post-procedure home care. I took the patient's blood pressure, pulse, and temperature, and accurately recorded the results in the patient charts.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Conducted routine maintenance of equipment used in dentistry operations.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Ensured compliance with infection control policies and procedures.
Dental Receptionist /Surgical Dental Assistant
House of smiles
Perth, WA
06.2016 - 04.2021
- Prepared and reviewed records and consent forms
- Documented and filed patient Data and medical records to Dental Software
- Educated patients on proper oral health care instructions and preventive measures.
- Collected payments from patients in accordance with established policies and procedures.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
- Coordinated communication between dentists and patients regarding treatment plans.
- Assisted in training new reception staff on office procedures and software tools.
- Scheduled and attended staff meetings and committees to record minutes for future reference.
- Assisted dentists during surgical procedures, ensuring tools and materials were ready.
- Prepared patients for surgery by explaining procedures and providing comfort.
- Managed sterilization of instruments and equipment to maintain a clean environment.
- Set up instruments and equipment for surgical procedures according to established protocols.
- Assisted dentist during nitrous oxide sedation to help relieve anxiety during treatment.
- Executed dentist directives during dental care, promoting a positive experience for patients
Education
Bachelor of Dental Science - Medical
KMCT DENTAL COLLEGE
India01-2015
Skills
- Paperwork coordination
- Patient database management
- Policy implementation
- Blueprint interpretation
- Quality control
- Task delegation
- Healthcare administration
- Medical terminology expertise
- Electronic recordkeeping
- Attention to detail
- Professional telephone etiquette
- Microsoft Office proficiency
- Medical transcription
- Time management
- Problem solving skill
Affiliations
- swimming
- dancing
- skating
Certification
- Certificate in Palliative Medicine
- Certificate in clinical photography and imaging Certificate of clinical pediatric dentistry
- Scientific paper presentation-Oral Mucositis
- Best paper award titled- Stem Cells -2014
References
1.Vickie Swayne (Clerical Coordinator ) - 92242810
2.Dr.Sonu Yadav - 0420848215
Timeline
Quality Control Ward Clerk
East Metropolitan health Service
11.2022 - Current
Covid Support Officer
South Metropolitan Health service
03.2022 - 11.2022
Dental Receptionist and Dental Assistant
AM Dental care
05.2021 - 11.2022
Dental Receptionist /Surgical Dental Assistant
House of smiles
06.2016 - 04.2021
Bachelor of Dental Science - Medical
KMCT DENTAL COLLEGE
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