Mithya Lijin Gopal

Outline

Working with a large administration Team ,to ensure the provision of full administrative support and the execution of a range of office duties.

Key Responsibilities

• Undertake emergency department reception/ward clerical and administrative duties on behalf of the department
• Directing and enhancing daily administrative operations relating to appointment bookings,cancellation,conformation and enquires
• Processing and maintaining referral letters,patient correspondence,and patient records
• Knowledge of Access/patient Administration System(Charts, symphony, Electronic patient Record)
• Governing the distribution of mail and email correspondence and the provision of record and medical information
• Ensure the Provision of excellent customer service to both internal and external stake holders through prompt response time
• To Liaison with exceptional administrative and clerical support to several clinicians, managers, and their teams
• Performed administration and Clerical duties include appointment scheduling, answering telephone queries, and Managing referrals per the clinician's instruction and trust policy
• Completing the patient journey (admitting, discharging, arriving, departing and transferring) on various patient management systems
• Managing both electronic and paper-based medical records
• Performed general administrative duties of Completing other clerical tasks as requested such as data entry, scanning and preparing resources

Outline

Worked within the administrative team,comprising of 5 members. Providing general administrative assistance and under took branch day to day responsibilities. Reported to the Head of Administration(Manager)

Key Responsibilities

• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
• Responded to telephone enquiries,recorded messages,typed up required correspondence and carried out photocopying duties
• Using Microsoft excel and internal company system to reconcile deposit and monthly accounts
• processing invoice and receipts and compiling comprehensive payment records
• Educate customers on various loan products and available credit options to promote valuable decision-making
• Consistently increase sales by developing key customer relationships
• Provide excellent customer service to our customers while attending to their financial needs
• Resolved outstanding account balance and collect payment from service users
• Originated, reviewed, processed, closed, and administered customer loan proposals
• Ensuring proper verification and valuation of collateral securities and documents
• Performed general administrative duties such as scanning and data entry

Outline

Worked with in the small administration team,tasks such as day-to-day to support to other employees and office setting

Key Responsibilities

• Providing support to the institution through both administrative and clerical duties
• Involved in the typing and creation of documents and the processing of client information
• Providing a high standard of service to customers
• Administrative and clerical duties such as scanning and printing
• Preparing and editing letters, reports, and emails
• Handling telephone information requests
• Recording and updating customer database