Summary
Overview
Work History
Education
Skills
LANGUAGES
Additional
Timeline
Generic

Mithya Lijin Gopal

Melbourne,Australia

Summary

Innovative administrator with 5 years of experience directing and enhancing clerical procedures, ensuring an excellent customer experience. Skilled in providing high-level administrative support and personnel management to effectively carry out all office functions within demanding resources and time constraints. Proven ability to build productive relationships with clients and employees. Focused on training and supporting team members to improve efficiency in work practices.

Overview

11
11
years of professional experience

Work History

EMERGENCY CARE Administrator

University Hospital Southampton
06.2022 - 12.2024

Outline

Working with a large administration Team ,to ensure the provision of full administrative support and the execution of a range of office duties.

Key Responsibilities

  • Undertake emergency department reception/ward clerical and administrative duties on behalf of the department
  • Directing and enhancing daily administrative operations relating to appointment bookings,cancellation,conformation and enquires
  • Processing and maintaining referral letters,patient correspondence,and patient records
  • Knowledge of Access/patient Administration System(Charts, symphony, Electronic patient Record)
  • Governing the distribution of mail and email correspondence and the provision of record and medical information
  • Ensure the Provision of excellent customer service to both internal and external stake holders through prompt response time
  • To Liaison with exceptional administrative and clerical support to several clinicians, managers, and their teams
  • Performed administration and Clerical duties include appointment scheduling, answering telephone queries, and Managing referrals per the clinician's instruction and trust policy
  • Completing the patient journey (admitting, discharging, arriving, departing and transferring) on various patient management systems
  • Managing both electronic and paper-based medical records
  • Performed general administrative duties of Completing other clerical tasks as requested such as data entry, scanning and preparing resources

Administration Assistant(branch Executive)

Muthoot Mini Financiers Ltd
02.2018 - 03.2020

Outline

Worked within the administrative team,comprising of 5 members. Providing general administrative assistance and under took branch day to day responsibilities. Reported to the Head of Administration(Manager)


Key Responsibilities

  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
  • Responded to telephone enquiries,recorded messages,typed up required correspondence and carried out photocopying duties
  • Using Microsoft excel and internal company system to reconcile deposit and monthly accounts
  • processing invoice and receipts and compiling comprehensive payment records
  • Educate customers on various loan products and available credit options to promote valuable decision-making
  • Consistently increase sales by developing key customer relationships
  • Provide excellent customer service to our customers while attending to their financial needs
  • Resolved outstanding account balance and collect payment from service users
  • Originated, reviewed, processed, closed, and administered customer loan proposals
  • Ensuring proper verification and valuation of collateral securities and documents
  • Performed general administrative duties such as scanning and data entry

Clerical Administrator

Vividodesha Sowharda Sahakari Sangh
06.2014 - 12.2016

Outline

Worked with in the small administration team,tasks such as day-to-day to support to other employees and office setting


Key Responsibilities

  • Providing support to the institution through both administrative and clerical duties
  • Involved in the typing and creation of documents and the processing of client information
  • Providing a high standard of service to customers
  • Administrative and clerical duties such as scanning and printing
  • Preparing and editing letters, reports, and emails
  • Handling telephone information requests
  • Recording and updating customer database

Education

BCA: Bachelor of Computer Application -

Mahatma Gandhi Memorial College
Udupi, Karnataka
01.2010

Skills

  • Administrative Operations
  • Data Analysis & Reporting
  • Client Relationship
  • Appointment Scheduling
  • Financial administration
  • Interpersonal skills
  • Problem-solving and ability to adapt
  • Verbal/Written communication
  • Time management skill
  • Organisational skill
  • Ability to work under pressure

LANGUAGES

English
Malayalam
Hindi
Kannada & Tamil

Additional

Software

Microsoft Office(Word,Excel,PowerPoint),Outlook,Google sheet,Microsoft team


Certifications/Training

Statutory and mandatory training

VIRTUAL LEARNING ENVIRONMENT(VLE)

VLE provides a complete resource for training and development, including information about courses and access to e-learning packages.

Mandatory training is an organizational requirement to limit risk and maintain safe working practices.


Google Technical support fundamental, 14/08/2021

Timeline

EMERGENCY CARE Administrator

University Hospital Southampton
06.2022 - 12.2024

Administration Assistant(branch Executive)

Muthoot Mini Financiers Ltd
02.2018 - 03.2020

Clerical Administrator

Vividodesha Sowharda Sahakari Sangh
06.2014 - 12.2016

BCA: Bachelor of Computer Application -

Mahatma Gandhi Memorial College
Mithya Lijin Gopal