Miti Pathak
Summary
Professional with significant experience in healthcare administration, equipped to handle patient inquiries via phone/email and manage office tasks efficiently. Skilled in scheduling appointments, customer service and maintaining electronic health records with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Medibizz
06.2021 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to the medical practice policies.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
- Streamlined office communication by effectively coordinating between doctors and nurses.
Count Table Supervisor
Western Australian Electoral Commission (WAEC)
03.2021 - 03.2021
- Ensure secure handling of all ballot materials
- Oversee a team of 6 count officers and assign them their roles to guarantee accuracy and compliance with procedures
- Resolve disputed or unclear ballot papers according to electoral guidelines
- Record and report results to the Electoral Commission
- Manage scrutineers who observe the count
Vote Issuing Officer
Western Australian Electoral Commission (WAEC)
02.2021 - 03.2021
- Distributed ballot papers to voters and answered questions concerning voting procedures.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Created fair, non-partisan environment to protect free choice of voters.
- Closed twelve voting booths by sealing ballot boxes and turning in votes.
- Promoted an inclusive voting environment by assisting individuals with disabilities or language barriers during the voting process.
Medical Receptionist
Southern River Medical Centre
01.2017 - 01.2021
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Education
Western Australian Certificate of Education (WACE)
Rossmoyne Senior High School
12-2013
Skills
- Telephone etiquette
- Proficient in Best Practice software
- Cultural Competence
- Customer Service
- Documentation and recordkeeping
- Confidentiality
- Multitasking
- Insurance claims and verification
- Adaptable and flexible
- Organization and time management
- Computer proficiency
- Conflict resolution
Timeline
Medical Receptionist
Medibizz
06.2021 - Current
Count Table Supervisor
Western Australian Electoral Commission (WAEC)
03.2021 - 03.2021
Vote Issuing Officer
Western Australian Electoral Commission (WAEC)
02.2021 - 03.2021
Medical Receptionist
Southern River Medical Centre
01.2017 - 01.2021
Western Australian Certificate of Education (WACE)
Rossmoyne Senior High School
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