Mitkumar Patel
Sardarpur,Gujrat
Summary
Dynamic hotel manager with extensive experience at Hotel Holiday, excelling in customer service and team management. Proven track record in enhancing guest satisfaction through effective staff training and quality control. Skilled in vendor relations and event coordination, consistently delivering exceptional hospitality experiences while fostering a motivated work environment.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Hotel Manager
Hotel holiday
Sardarpur, Gujrat
12.2024 - Current
- Managed daily hotel operations to ensure guest satisfaction and comfort.
- Coordinated staff schedules to ensure optimal service levels and enhance guest experience.
- Oversaw front desk activities, ensuring smooth check-in and check-out processes.
- Implemented training programs for staff to enhance customer service skills.
- Cultivated relationships with local vendors to secure reliable supplies and services, supporting operational needs.
- Monitored housekeeping standards to ensure cleanliness and organization of rooms.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Collaborated with marketing teams to promote hotel services and special events.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Maintained high standards of quality control, hygiene, health and safety.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Handled guest complaints professionally and efficiently.
Hotel Waiter
Hotel holiday
Sardarpur, Gujrat
03.2024 - 11.2024
- Managed daily hotel operations to ensure guest satisfaction and comfort.
- Coordinated staff schedules to maintain efficient service levels throughout the hotel.
- Oversaw front desk activities, ensuring smooth check-in and check-out processes.
- Developed and maintained relationships with local vendors for supplies and services.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Provided friendly and efficient service to hotel guests in dining areas.
- Assisted with setting up tables and arranging dining spaces for events.
- Delivered food and beverages promptly to guests at tables and rooms.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Maintained cleanliness of dining areas, including table settings and utensils.
- Engaged with guests to address inquiries and ensure a pleasant experience.
- Followed health and safety guidelines while handling food and beverages.
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Greeted guests in a friendly and professional manner.
Education
Bachelor of Arts -
Hngu
Pilvai, Gujrat 05.2022 - 04.2025
Skills
- Customer service
- Team management
- Staff training
- Quality control
- Vendor relations
- Event coordination
- Time management
- Conflict resolution
- Problem solving
- Promotions
- Employee development
- Property management systems
- Hotel marketing
Languages
Hindi
First Language
English
Advanced (C1)
C1
Gujarati
Advanced (C1)
C1
Timeline
Hotel Manager
Hotel holiday
12.2024 - Current
Hotel Waiter
Hotel holiday
03.2024 - 11.2024
Bachelor of Arts -
Hngu
05.2022 - 04.2025