Mittal Solanki
Adelaide,SA
Summary
As a Customer Service and Sales Representative, I am a dedicated professional with a passion for providing exceptional customer service and driving sales growth. With a strong background in building relationships, resolving issues, and exceeding sales targets, I excel in creating positive customer experiences and fostering long-term client loyalty. My excellent communication skills, problem-solving abilities, and product knowledge make me a valuable asset in delivering top-notch service and achieving sales success.
Overview
6
6
years of professional experience
Work History
Customer Service and Sales
TSA
Adelaide, SA
02.2024 - Current
- Answer inbound calls and Handled customer inquiries and suggestions courteously and professionally.
- Provide expert advice and troubleshoot technology faults that customers might be facing
- Own and resolve the root cause of every customer’s enquiry by thoroughly investigating their account, needs and wants.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Utilise the Next Best Action triggers on every call to provide better value to the customers
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software (Salesforce, Siebel) to manage interactions and track customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Tracked customer service cases and updated service software with customer information.
Business Development Executive
iFlair Web Technologies Pvt. Ltd.
Ahmedabad India
08.2021 - 12.2023
- Generating high-quality B2B and B2C leads through LinkedIn.
- Identifying prospects and contacting them via outreach campaigns (Cold calling, Email marketing, social media)
- Utilizing various extensions for data mining (Builtwith, wappalyzer, etc.)
- Acquiring new clients, especially from the European market, as well as targeting clients from the US and UK markets.
- Arranging Video conference meetings for senior management with prospective clients
- Keep prospective client databases updated through ZOHO CRM and ZOHO invoice.
- Client Account Management on various platforms (Skype, Slack, Teams, Trello, etc.)
- Maintaining proposal documentation.
- Handling monthly and quarterly targets,Keep records of sales, revenue, and invoices.
- Providing training to juniors with the process and support to develop their skills.
- Focusing on repeat business while attracting new clients.
- Develop and maintain relationships with prospects through regular follow-up
Business Development Executive
ViitorCloud Technologies
11.2020 - 05.2021
- Bidding on several portals (Freelancer, Guru, Dribbble) to generate leads
- Managing various client engagements
- Understand customer needs and requirements
- Source new sales opportunities through calls and emails
Business Development Executive
AIS Technolabs Pvt Ltd
08.2018 - 09.2020
- Lead generation via a bidding portal (Freelancer)
- Experience in generating leads for web and Mobile app development, Game development, AR/VR solutions, and Designing services.
- Handling inbound prospects via email, phone, and live chat
- Engage with customers through live chat conversations.
- Acquiring New Clients across Europe, US,UK, Australia, and Gulf Countries
- Arrange meetings for senior management with prospective clients
- Keeping a client database up to date using Hubspot CRM and maintaining regular follow-up with clients
- Managing design projects like logo , branding, packaging, brochure, menu design, flyer design, catalog design, corporate presentations, and more.
- Creating client proposals and invoice
- Keep track of sales, revenue, invoice etc
Education
Bachelor of Engineering - Computer Engineering
Silver Oak College Of Engineering And Technology
Ahmedabad, India2018-08
Skills
- Customer Service
- Salesforce
- Communication
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
- Computer Proficiency
- Microsoft 365
- Follow-up skills
- Call Management
- Customer Relationship Management (CRM)
- Research
Interest
Drawing | Travelling | Hiking | Gardening
Timeline
Customer Service and Sales
TSA
02.2024 - Current
Business Development Executive
iFlair Web Technologies Pvt. Ltd.
08.2021 - 12.2023
Business Development Executive
ViitorCloud Technologies
11.2020 - 05.2021
Business Development Executive
AIS Technolabs Pvt Ltd
08.2018 - 09.2020
Bachelor of Engineering - Computer Engineering
Silver Oak College Of Engineering And Technology