Miu Wang

· Lead the end-to-end delivery of over 350 enterprise telecommunications and ICT projects, managing a project portfolio valued at more than AUD 20 million annually while ensuring successful delivery on time, within scope and aligned with customer and business objectives.

· Managed cross-functional delivery involving customers, vendors, field engineers, technical teams and third-party suppliers to deliver projects on time, within scope and aligned to customer expectations.

· Monitored project timelines, milestones, and risks while ensuring effective customer communication.

· Established strong relationships with executive stakeholders, customers and delivery partners through proactive governance, status reporting, risk communication and project steering meetings.

· Worked across multiple concurrent projects while maintaining excellent customer service.

· Supported procurement and service activation activities with vendors and distributors.

· Prepared and tracked orders, monitored ETAs and proactively followed up outstanding actions.

Addressed delivery issues and notified stakeholders of risks.

• Coordinated the successful delivery of multiple concurrent telecommunications and ICT projects, supporting Project Managers in delivering strategic customer solutions across enterprise clients.
• Managed end-to-end project coordination including planning, scheduling, resource allocation, procurement, documentation, implementation tracking and customer communications.
• Worked closely with Engineering, Service Delivery, Operations, Sales and third-party vendors to coordinate technical activities, resolve delivery challenges and maintain project timelines.
• Facilitated project governance activities by tracking milestones, risks, issues and dependencies while ensuring accurate project documentation and compliance with internal delivery frameworks.
• Established strong working relationships with customers, suppliers and internal stakeholders, providing regular project updates, expectation management and proactive issue resolution.
• Coordinated procurement activities including purchase orders, supplier quotations, delivery scheduling and service provisioning to support project implementation.
• Produced executive reports, KPI dashboards and project status updates to support informed decision-making by senior leadership.
• Contributed to continuous improvement initiatives by identifying process optimisation opportunities and improving delivery efficiency across project operations.

• Coordinated project timelines and resources for multiple client initiatives.
• Managed documentation and reporting for ongoing projects and activities.
• Facilitated communication between cross-functional teams and stakeholders.
• Provided administrative support to the Project Manager including scheduling meetings, taking notes.
• Ensured that all relevant documentation was up-to-date throughout the life cycle of each project.