Miwako Matsutani

• Individual and group travel quotations
• Tour guide
• Preparing materials to give to the guide.
• Mail processing

• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

• Customer Sales through booking, emails, and social media avenues
• Motivated and trained employees to maximize team productivity.
• Website marketing and development
• Promotion of different travel services and offerings
• Attend tourism industry events and conferences
• Build and maintain relationships with clients
• Management of the customer sales team

• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to 30 people on schedule from the City to the Airport.
• Selling and explaining optional tours and souvenirs at Kintetsu's tour desks. Checking and preparing materials to be given to customers.

Researched information on Australia to provide accurate, detailed tours.

• Built personal relationships with guests to promote positive experiences.

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Organized trips for individual, family, and business travellers.

• Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to 30 people on scheduled tours.
• Collaborated with other tour guides to provide a comprehensive and enjoyable experience.

• Increased sales and customer satisfaction through personalized servicing.
• Expanded customer base through targeted prospecting and networking efforts.