Miya Hughes
Ryde
Summary
Driven by a results-focused approach, I enhanced team productivity and client satisfaction at Barnstone Kennels and Cattery through expert time management and exceptional customer service. My background in property management and adept telephone skills have consistently ensured smooth operations and increased repeat clientele, showcasing my ability to meet and exceed employer expectations.
Overview
7
7
years of professional experience
Work History
Resort Supervisor, Receptionist, Pet Taxi Driver
Barnstone Kennels and Cattery
Duffys Forest, NSW
12.2022 - Current
- Oversaw daily operations of the resort, ensuring smooth workflow and timely completion of tasks.
- Greeting clients as they walk into the resort, managing check-ins and check-outs at the resort reception as well as answering enquiries clients may have via telephone or face to face.
- Communicating with clients during their pet’s stay about any of our health concerns or queries they may have.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members as well as training newcomers.
- Assisted in training new staff members on kennel protocols, procedures, and best practices for optimal job performance.
- Conducted organised tours of the facility for potential clients showcasing services offered while addressing any questions or concerns they had.
- Managed high-stress situations such as animal emergencies or pet conflicts calmly, prioritising the well-being of all involved parties.
- Increased repeat clientele by establishing trust with pet owners through attentive care and personalised interactions.
- Drove the Pet Taxi Van safely around Sydney and the surrounding areas transporting pets directly from the owners residence to and from the resort.
Property Co-ordinator
Arun Estates
Horsham, UK
04.2018 - 09.2019
- Ensured compliance with local regulations pertaining to rental properties and housing acts in the management of our domestic private rental portfolio.
- Maintained accurate records of all property telephone conversations, transactions, leases, and maintenance activities.
- Collaborated with other department teams to address concerns related to leasing, accounting, or maintenance functions promptly and effectively.
- Coordinated move-in/move-out processes efficiently while minimising vacancy periods between tenants.
- Confidence in being efficiently reactive allowing compromise and trust for our tenants and landlords to ensure the tenancy ran smoothly from start to finish.
- Multitasking and relying on dedication and time management to ensure all tasks were completed in a timely manner while often under pressure from both tenants and landlords.
- Built a long-standing close relationship with both landlords and tenants by remaining highly approachable and responsive at all times
- Providing advice to landlords to ensure their investment reaches its full potential
- Handled tenant complaints promptly and appropriately, instructing contractors and other support services.
- Streamlined rent collection processes, reducing late rental payments and minimised amount of time tenants were in arrears.
Telesales Fundraiser
Action Medical Research
Horsham, UK
10.2017 - 08.2018
- Confidence in building and maintaining a close relationship with potential clients whom were primarily company CEO’s and marketing managers via telephone and email.
- Communicating in a coherent manner as visual aspect of conversation are absent.
- Understanding of B2B telemarketing, email marketing and CRM system, ‘Zoho’.
- Modifying email templates so they are more comprehensive, better-structured and fit the brand.
- Using initiative to efficiently negotiate and answer challenging questions.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
Receptionist
Places for People
Horsham, UK
10.2017 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance regarding our leisure centre.
- Communicating with clients and suggesting/creating bookings and memberships and updated client records.
- Answered phone promptly and directed incoming calls to the correct teams.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately
Education
Bachelor Of Science - Psychology
University of Roehampton
London, UK07.2017
Skills
- Property Management
- Customer service-focused
- Telephone skills
- Time Management
Timeline
Resort Supervisor, Receptionist, Pet Taxi Driver
Barnstone Kennels and Cattery
12.2022 - Current
Property Co-ordinator
Arun Estates
04.2018 - 09.2019
Telesales Fundraiser
Action Medical Research
10.2017 - 08.2018
Receptionist
Places for People
10.2017 - 04.2018
Bachelor Of Science - Psychology
University of Roehampton