MIYE CHAN

Bravo Lines | Tobruk Lines | Coral Lines

• Manage the operations of multiple precincts within Holsworthy Barracks, ensuring facilities remain safe, functional, and compliant with Defence standards
• Hold authorized access to restricted zones and sensitive areas, supporting secure and efficient project execution
• Raise and coordinate maintenance work orders, from minor repairs to complex infrastructure jobs, ensuring timely completion
• Liaise with contractors and vendors to scope and deliver works aligned with Defence and Unit requirements
• Monitor job progress, troubleshoot issues, and maintain accurate reporting on work statuses and timelines
• Build strong relationships with military personnel, contractors, and service providers to streamline operations and ensure consistent communication
• Apply detailed knowledge of base infrastructure, site procedures, and compliance protocols to support informed decision-making and proactive issue resolution

• Raise and close maintenance jobs using internal systems, ensuring efficient workflow and compliance with service-level agreements (SLAs)
• Monitor shared inboxes and action requests promptly, prioritising tasks and escalating issues as required
• Respond to customer enquiries professionally, providing accurate updates and resolving service issues in a timely manner
• Coordinate soft services (e.g. cleaning, waste management, pest control) to maintain high standards across base facilities
• Liaise with contractors and customers to clarify scopes, schedule works, and facilitate timely job completion
• Track overdue jobs and provide extensions when required, ensuring clear documentation and alignment with compliance protocols
• Maintain accurate records and reporting for audits, performance tracking, and operational transparency

• Mail Distribution Management:
  Oversaw the operation of Holsworthy Barracks, the central distribution hub for all Australian Defence mail, handling both interstate and international deliveries.
• Coordination of Mail Pickup and Delivery:
  Managed the pickup and delivery of mail to various Defence bases, ensuring that all mail was delivered accurately and promptly to locations including Orchard Hills, Glenbrook, Penrith, Richmond, and JLU-E.
• Mail Sorting and Postage Arrangement:
  Responsible for sorting incoming and outgoing mail, ensuring all letters and parcels were sorted correctly. Arranged postage for interstate and international shipments, ensuring compliance with relevant protocols and deadlines.
• Logistics and Coordination:
  Coordinated logistics for timely mail handling and ensured smooth operations across multiple locations, working with various teams to manage the flow of mail efficiently.

• Managed daily operations in the processing area, ensuring efficiency and adherence to quality standards
• Supervised and engaged with staff, providing guidance, training, and performance feedback
• Coordinated stock control activities, tracking inventory levels and minimizing stock discrepancies
• Organized stock storage, ensuring proper labeling, accessibility, and compliance with inventory procedures
• Collaborated with cross-functional teams to optimize processes and improve overall operational performance
• Implemented effective stock management strategies, reducing waste and improving product availability