Mizpah Kaufusi
Sydney,NSW
Summary
Dedicated front desk medical receptionist with a strong focus on effective communication and collaboration. Skilled in managing patient inquiries, scheduling, and maintaining organized medical records, contributing to seamless operations and patient satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Medical Receptionist
Powell St. Medical Practice
Yagoona, NSW
07.2025 - Current
- Greeted patients warmly and checked them in efficiently for appointments.
- Collaborated with medical staff to ensure smooth patient flow throughout the day.
- Managed phone calls, scheduling, and patient inquiries with professionalism.
- Maintained a clean, organized reception area to enhance patient comfort.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Scheduled appointments, managed patient records and updated medical histories.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Traffic Controller
Banarang
Wetherill Park, NSW
10.2024 - 03.2025
- Coordinated traffic flow to ensure safety and efficiency at Banarang.
- Monitored vehicle movements to prevent congestion and accidents.
- Directed drivers using hand signals and communication devices effectively.
- Maintained clear communication with team members throughout shifts.
- Managed setup and removal of temporary traffic control equipment and signs.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
Traffic Controller
Atlas Traffic Management Pty Ltd
Prestons, NSW
12.2023 - 02.2025
- Coordinated traffic flow to ensure safety and efficiency at Banarang.
- Monitored vehicle movements to prevent congestion and accidents.
- Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
- Coordinated with other agencies such as police departments, fire stations, utility companies and public works departments on traffic control plans.
- Computed time settings for traffic lights and speed restrictions for different classifications of areas.
- Monitored and coordinated traffic during power outages and emergencies.
Education
Macarthur Adventist College
Macquarie Fields, NSW09-2022
Bachelor of Criminology
Griffith University
QLDSkills
- Patient scheduling
- Medical record management
- Appointment confirmation
- Office equipment operation
- Compliance with regulations
- Stress management
Accomplishments
Celebrated for representing both Samoan and Tongan heritage with distinction in the Miss Samoa NSW Pageant 2025, showcasing cultural pride, leadership, and advocacy, and recognized for public speaking excellence
Timeline
Front Desk Medical Receptionist
Powell St. Medical Practice
07.2025 - Current
Traffic Controller
Banarang
10.2024 - 03.2025
Traffic Controller
Atlas Traffic Management Pty Ltd
12.2023 - 02.2025
Macarthur Adventist College
Bachelor of Criminology
Griffith University
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