Summary
Overview
Work History
Education
Skills
Visa status
Timeline
Generic

Mizuka Murai

Eastwood,NSW

Summary

Driven professional with a proven track record at Nikaido Mascot, excelling in guest engagement and complaint resolution. Demonstrated expertise in order management and team development, enhancing customer satisfaction and operational efficiency. Skilled in both beverage preparation and allergy awareness, consistently delivering exceptional service and positive outcomes. Motivated sever with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Daiwa Food
06.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Greeted customers entering store and responded promptly to customer needs.

Server

Nikaido
01.2023 - 09.2024
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Woodwind Instruments

Koyo Music Vocational School
Aichi, Japan
03.2011

Skills

  • Guest Engagement
  • Beverage Preparation
  • Food Delivery
  • Table Setting
  • Order Management
  • Allergy awareness
  • Cash Handling
  • Call Management
  • Complaint resolution
  • Product Knowledge
  • Team Development

Visa status

Student  (Visa Expiry:15 March 2025)

Timeline

Customer Service Representative

Daiwa Food
06.2023 - Current

Server

Nikaido
01.2023 - 09.2024

Woodwind Instruments

Koyo Music Vocational School

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Mizuka Murai