Mizuki HANZAWA
Sydney,NSW
Summary
Experienced Chief Officer with expertise in managing agency and customer relations. Have strong knowledge and Skilled in logistics, maritime operations, and contract negotiation, including shipper and charter agreements. Proven leadership in team management and business development, securing a long-term shipping contract worth USD 1.2 million in profit.
Overview
12
12
years of professional experience
Work History
Chief Marketing Officer
Kyowa Shipping
Tokyo, Japan
04.2017 - 12.2024
- Managed agency and customer relations across Oceania, focusing on Australia, Papua New Guinea, and Indonesia.
- Communicated daily with stakeholders, leveraging logistics and maritime expertise.
Negotiated and finalized contracts with shippers, gaining hands-on experience in contract management. - Supervised a team of two under the department manager, ensuring smooth daily operations and team collaboration.
- Handled chartering duties, including shipowner negotiations, contract reviews, and post-contract support, with advanced practical knowledge of charter agreements.
- Led new business development, securing a long-term shipping contract from February 2023 to January 2024, generating a USD 1.2 million profit.
- Developed VBA macros in Excel to automate the processes of summarizing marketing statistics, reducing task time by 50%.
Hotel Front Office Receptionist
Imperial Hotel
Tokyo, Japan
04.2013 - 03.2017
- Assisted customers with check-in and check-out procedures for bookings, ensuring accuracy in data entry, and efficient service.
- Assisted customers inquiring about transportation and sightseeing around the city. Handled guest comments and complaints, promptly escalating complex issues to management for resolution.
- Handled guest comments and complaints, promptly escalating complex issues to management for resolution.
- Trained and mentored new staff members using a self-prepared training manual, ensuring operational efficiency.
Education
Bachelor of Arts - School of Culture, Media And Society
Waseda University
Tokyo, Japan03-2017
Skills
- B-to-B sales promotion
- Customer support
- Team leadership
- Verbal and written communication skills
- Microsoft Office skills, including Excel with VBA
- Maritime logistics and chartering agreements
- Contract negotiation and stakeholder management
- New business development and market expansion
Languages
English
Professional
Japanese
Native/ Bilingual
Affiliations
Volunteer Experience: Participated in a three-week pineapple farming volunteer program to revitalize a local community facing labor shortages.
Sports: Enjoy cycling, mountain climbing, and fishing in weekends.
Interests: Exploring how AI technology can improve work efficiency.
Timeline
Chief Marketing Officer
Kyowa Shipping
04.2017 - 12.2024
Hotel Front Office Receptionist
Imperial Hotel
04.2013 - 03.2017
Bachelor of Arts - School of Culture, Media And Society
Waseda University
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