Hi, I’m
Michelle Hood
Sunshine Coast,Australia
Summary
Communications professional with a strong background in healthcare, not-for-profits, and government. Detailed and motivated team player with advertising copywriting, PR and digital marketing expertise. Hands-on experience in improving engagement—consistently displaying an ability to connect and build a rapport. Recognised for adaptability, creativity and a results-oriented mindset. Brings strong problem-solving skills and a proactive approach to achieving goals in both private and public sectors. Seeking to apply skills and make a meaningful contribution.
Overview
2026
years of professional experience
Work History
Ted O'Brien MP
Constituent Engagement Officer
08.2024 - 11.2025
Job overview
- Full-time position in the electorate office of a federal MP, shadow minister and deputy leader of the Coalition.
- Engaged with constituents, stakeholders and organisations on the Sunshine Coast and across the country.
- Researched issues and liaised with other ministerial offices and various government departments to resolve the more complex enquiries.
- Created standard responses for current issues.
- Assisted local organisations with community grants achieving 24 successful applications for volunteer grants.
- Produced detailed reports and briefed colleagues on relevant issues.
- Conducted thorough research on community concerns and legislative issues, providing accurate information to constituents and colleagues.
- Triaged and responded to a high volume of constituent inquiries daily via phone, email, and in-person, ensuring timely resolutions.
- Managed the CRM system to track constituent interactions, ensuring data accuracy and accessibility for the team.
- Helped organise community forums and events to foster engagement between the MP and constituents, enhancing community relations.
- Trained new team members on CRM usage and constituent engagement strategies and created an office manual for EO staff to ensure a knowledgeable team.
Commonwealth Government
Electorate Officer
01.2023 - 07.2024
Job overview
- Full-time position within the Commonwealth Parliamentary Offices in Brisbane working for a QLD Senator.
- Engaged with constituents in QLD and across Australia on a wide variety of issues and concerns.
- Researched and briefed colleagues on topics to assist the Senator.
- Created high performing digital content utilising scheduling tools to post socials across various platforms daily and enhanced the Senator's online presence driving increased engagement.
- Clipped videos from Senate estimates and wrote scripts for social posts.
- Wrote articles for the website and marketing emails to targeted constituents.
- Coached admin staff on best practice in answering constituent enquiries.
- Managed the CRM database (Hubspot) and streamlined office processes by implementing efficient systems for document management and correspondence tracking.
One Nation Headquarters
Communications Officer
08.2021 - 07.2022
Job overview
- Employed by party headquarters to assist with communications during the 2022 federal election.
- Created and delivered the weekly newsletter to approximately 150,000 members and supporters.
- Worked with the US web design agency Voxara to help design and create content for the launch of a Nationbuilder website.
- Published articles on the website which ranked high in Google searches.
- Monitored media coverage of the organization closely to identify opportunities for proactive outreach.
- Advised senior management on communication strategies, influencing company direction.
Advance NZ
Media Liaison
01.2020 - 01.2021
Job overview
- Engaged to assist coalition of minor parties in New Zealand with communications and media liaison during 2020 election.
- Managed regular contact with 67 candidates nationally via zoom meetings, phone catch-ups, and email updates.
- Key member of the exec. team including coalition leader, MP Jami-Lee Ross, collaborating daily on the strategic direction of the campaign including social media content creation, monitoring and planning.
- Managed key events including town hall and marae meetings across the country to facilitate community engagement and assist candidates in their campaigns.
Dove Hospice
Communications Manager
01.2018 - 01.2020
Job overview
- Managed reception staff and volunteers, and provided support for the clinical team at Dove House and its service users (patients, caregivers, families).
- Actively built relationships with service users and the community.
- Developed and delivered engaging social media content. Created engaging content including a blog, a regular newsletter, annual newsletter, and marketing collateral for both the wellness clinic, hospice and the 6 supporting Op Shops.
- Established and maintained an internal communications framework for the entire organisation.
- Fostered positive relationships with key media platforms to amplify the achievements of Dove House, including current affairs show, 'The Project'.
- Built and maintained relationships with key clinicians, spokespeople, advocates and opinion leaders.
Self-employed Writer
Freelance and Contract Work
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Job overview
- Technical writer for Fisher & Paykel (contract to permanent)
- Freelance medical copywriter for Research Review Australia & NZ
- Medical freelance copywriter in UK, France & NZ
- Freelance copywriter for BBC Resources (Special Projects), Medicus London, Brader Perryman Advertising, and Sudler & Hennessey Milan
- Marketing Manager for Ecocleen Ltd
- PR executive at Ethical Communications, London
- PR executive at Hill and Knowlton Public Relations, Perth, WA
Education
Transparency Warrior (Rex Patrick)QLD
Certificate from Freedom of Information Applications
02.2023
NationbuilderOnline
Certified Expert from Digital Marketing
08.2022
Future Learn (Accenture)Online
Certificate from Digital Skills & Web Analytics
03.2020
Hospice NZ Workshops The Classroom
Certificate I from Social Media Marketing & Fundraising
08.2019
School of HealthUK
Diploma from Anatomy and Physiology
10.1996
University Overview
- Online | Diploma
- Anatomy and Physiology Diploma distance learning
Kalamunda Senior High SchoolWestern Australia
TAE from English & English Lit.
Skills
- Proven experience in advertising copywriter
- Strong writing, editing and proofreading skills
- Office administration experience
- PR background in Australia and the UK
- Three years experience in federal government
- Ten years experience in healthcare communications
- Proven experience in email copywriting
- Well-honed research skills
- Expertise in audience-targeted tone of voice
- Social media management skills
- Strong interpersonal skills with proven ability to connect with individuals at all levels
- Self-motivated collaborator
- Effective communication of complex concepts
- Experience as podcast guest
Accomplishments
- Amplified engagement through effectively helping with website and social content in all communications roles.
- Improved internal communications within the clinical and executive teams at Dove Hospice.
- Achieved greater newsletter uptake and engagement.
- Achieved launch of long awaited website.
- Attended a community meeting to assist PR company to communicate public concerns effectively to its petrochemical company client and received a bonus for outstanding report.
LANGUAGES
French
Timeline
Constituent Engagement Officer
Ted O'Brien MP
08.2024 - 11.2025
Electorate Officer
Commonwealth Government
01.2023 - 07.2024
Communications Officer
One Nation Headquarters
08.2021 - 07.2022
Media Liaison
Advance NZ
01.2020 - 01.2021
Communications Manager
Dove Hospice
01.2018 - 01.2020
Freelance and Contract Work
Self-employed Writer
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Transparency Warrior (Rex Patrick)
Certificate from Freedom of Information Applications
Nationbuilder
Certified Expert from Digital Marketing
Future Learn (Accenture)
Certificate from Digital Skills & Web Analytics
Hospice NZ Workshops
Certificate I from Social Media Marketing & Fundraising
School of Health
Diploma from Anatomy and Physiology
Kalamunda Senior High School
TAE from English & English Lit.
HOBBIES AND INTERESTS
Integrative healthcare, music, nature, creative writing and cooking Italian.