Summary
Overview
Work History
Education
Skills
Timeline
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Rhyanna Shepherd

Westcourt,QLD

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Highly-qualified Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Cleaner Supervisor

Regis Aged Care
07.2019 - Current
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Managed laundry sorting, washing, drying, and ironing.
  • Established and enforced safety protocols and guidelines for staff.
  • Mentored new supervisors, sharing my expertise in overseeing teams of cleaners and providing guidance on how to effectively manage their own staff members.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Assisted upper management in developing new business opportunities by participating in sales presentations showcasing our company''s unique capabilities as a top-notch cleaner supervisor service provider.
  • Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
  • Increased employee performance through effective supervision and training.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Evaluated employee performance and developed improvement plans.
  • Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Continuously updated knowledge of industry standards, regulations, and best practices through participation in professional development courses and conferences.
  • Ensured consistent high-quality service by conducting regular inspections of completed work areas.

Customer Service Cashier

SUBWAY®Restaurants
04.2019 - 06.2019
  • Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Customer Service Cashier

Friendly Grocer Supermarket
01.2013 - 01.2015
  • Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Paid attention to detail while completing assignments.

Customer Service Cashier

Crystal Cafe
02.2011 - 02.2012
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
  • Received consistently positive feedback from customers regarding the quality and presentation of prepared dishes.
  • Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
  • Cleaned and maintained work areas, equipment and utensils.
  • Supported staff training initiatives by sharing knowledge of best practices in food handling and preparation techniques.

Education

High School Diploma -

Redlynch State College
Redlynch, QLD

Skills

  • Database Updating
  • Staff evaluations
  • Sorting and washing laundry
  • Standards Compliance
  • Process Monitoring
  • Decision-Making
  • Laundry and Dry Cleaning
  • Team Guidance and Motivation
  • Employee Retention
  • Staff Training and Development
  • Resource Allocation
  • Cleaning techniques
  • Staff Training
  • Desktop Computers
  • Linens Management
  • Cleaning practices
  • Employee performance evaluation
  • Organization and Time Management
  • Organization
  • Critical Thinking
  • Cultural Awareness
  • Multitasking

Timeline

Cleaner Supervisor

Regis Aged Care
07.2019 - Current

Customer Service Cashier

SUBWAY®Restaurants
04.2019 - 06.2019

Customer Service Cashier

Friendly Grocer Supermarket
01.2013 - 01.2015

Customer Service Cashier

Crystal Cafe
02.2011 - 02.2012

High School Diploma -

Redlynch State College

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Rhyanna Shepherd