Melissa jurd
Toormina,NSW
Summary
Librarianship & corporate information management As a knowledgeable and experienced Health librarian, I seek to bring my results-driven professional and technical skills to add value to your company. I am a strong leader, team player and innovative thinker. I have experience working with executive teams in corporations and I understand the importance of reading for intelligence, creativity and discovery. I have a proven track record of successfully handling customer service requests and I am capable of developing and maintaining genuine interpersonal relationships. Furthermore, I have superb time management, organisation and prioritisation skills and a srong work ethic, along with problem solving capabilities, attention to detail and the ability to work well in a team environment with tight deadlines.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Education & Research Librarian
Southern Cross University
05.2022 - Current
- Taking Work collaboratively with academic teaching staff and other professional staff to develop, deliver and evaluate interactive and engaging resources that build digital and information literacy skills
- Contribute to information services via a range of delivery modes
- Provide expert assistance to clients with complex information and resource discovery needs and advise on strategies to showcase research outputs
- Develop strong relationships and collaborations with key stakeholders to enhance teaching, learning, scholarly communication and research success
- Identify and evaluate information resources, including Open Education Resources, that reflect the requirements of academic programs and the University’s strategic priorities
- Participate in the investigation, development, implementation and evaluation of innovative digital services and technologies to support the teaching, learning and research of the University
- Support the application of copyright policy in the Library and assist the University in meeting compliance in teaching, learning, research and engagement activities
- Actively contribute to and participate in a positive team environment through planning, staff engagement and professional development activities to achieve the University’s strategic initiatives
- Keep up to date with emerging issues and developments in technology, research, digital and information literacy and scholarly communication, and engage in activities that promote critical, evidence-based, and reflective practice
- Represent, advocate and contribute to Library, campus, university and external committees, projects and working groups and engage with professional networks
- Work effectively across multi-disciplinary teams and collaborate with internal and external stakeholders
- Develop agile solutions in response to changes in environment or circumstance
- Collaborated with students with multiple degrees of special needs to accomplish various tasks.
- Encouraged students to take ownership of learning by providing choices.
Service Officer/Call Centre
Services Australia
08.2021 - 05.2022
- Taking customer claims over the phone for Centrelink while providing excellent customer service in a positive and enthusiastic manner on a daily basis
- Work From Home during certain periods
- Working individually as well as in a team
- Assist customers across a range of payments and services
- Collaboration with others when providing services
- Assess customer and stakeholder needs, entitlements, and obligations
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Health Library Technician/Librarian
New South Wales Health
04.2017 - 08.2021
- Assist clients with information requests including library catalogue and databases
- Accessioning peer-reviewed journals
- Undertaking thorough and complex medical literature research
- Processing inter-library loan requests using Libraries Australia and GRATIS
- Maintain order of library collections through shelving, sorting and shelf reading
- Perform circulation duties at library service points and takes primary responsibility to circulation management
- Explain procedures and regulations to library customers
- Operate the Library Management System
- Troubleshooting access to resources for end users
- Production and distribution of bimonthly Library Newsletter
- Maintaining managerial duties such as coordinating purchases and subscriptions of all information sources including liaising with vendors
- Selection and implementation of new collections, technologies and information resources into the library; including continuous monitoring for quality control
- Management or budgets, KPI’s and statistics
- Participation in regular professional development
- Liaise with Universities in relation to grants and T&R lists.
Library Assistant
City of darwin
01.2016 - 12.2016
- Perform circulation duties at library service points as rostered
- Explain procedures and regulations to library customers
- Assist customers in selecting library items
- Maintain order of library collections through shelving, sorting and shelf reading
- Operate the library circulation system
- Assist in the implementation of marketing and promotional programs
- Participate in staff rotation with the Darwin City Council Libraries
- Input, delete and correct data to maintain databases
- Handled check-in and check-out process of library books and materials at circulation desk.
Store Manager
QBD The Bookshop
07.2015 - 01.2016
- Manage and supervise all staff on a daily basis
- Organise rosters for all staff on a weekly basis
- Respond to all customer service requests while maintaining a positive and enthusiastic attitude
- Provide excellent customer service in a positive and enthusiastic manner on a daily basis
- Maintain high standards for service, sanitation and store presentation
- Monitor stock levels to ensure availability of necessary resources for customers
- Merchandise the store in order to assist with marketing and promotional materials
- Consistently meet and exceed all sales targets and KPIs
Store Manager
Hunt A Book
01.2007 - 06.2015
- Communicate with many different individuals to secure global book orders
- Organise company orders and documents in the Booknet computer system
- Respond to all customer service requests while maintaining a positive and enthusiastic attitude
- Provide excellent customer service in a positive and enthusiastic manner on a daily basis
- Maintain high standards for service, sanitation and store presentation
- Monitored stock levels to ensure availability of necessary resources for customers
Education
Some College (No Degree) -
University of Melbourne
Melbourne, VICSome College (No Degree) - Digital Health
Australian Library & Information Association
Bachelor of Arts - Librarianship & Information Management
Charles Sturt University
11.2020
Bachelor of Arts - Librarianship and Corporate Information Management
Curtin University
2020
Skills
- Reference Research
- Competitor Research
- Active Listening
- Library Instruction
- Completing Research
- Literature Searches
- Critical Thinking
- Automated Library Systems
- Evaluate New Materials
- Reference Materials Expertise
Affiliations
ALIA: Australian Library & Information Association
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Education & Research Librarian
Southern Cross University
05.2022 - Current
Service Officer/Call Centre
Services Australia
08.2021 - 05.2022
Health Library Technician/Librarian
New South Wales Health
04.2017 - 08.2021
Library Assistant
City of darwin
01.2016 - 12.2016
Store Manager
QBD The Bookshop
07.2015 - 01.2016
Store Manager
Hunt A Book
01.2007 - 06.2015
Some College (No Degree) -
University of Melbourne
Some College (No Degree) - Digital Health
Australian Library & Information Association
Bachelor of Arts - Librarianship & Information Management
Charles Sturt University
Bachelor of Arts - Librarianship and Corporate Information Management
Curtin University
References
Ms. Shang HUANG
Librarian
China Europe International Business School
86 21 2890 5244
hshang@ceibs.edu
Dr. Eric BOUTEILLER
Adjunct Professor of Management
China Europe International Business School
86 21 2890 5642
beric@ceibs.edu
Volunteer
- ALIA SNGG (Students and New Graduates) NSW Regional Manager: April 2017 – February 2019
- ALIA RRS (Resume Review Service) February 2019 – September 2019
- Participated in the ALIA Mentoring Scheme 2019 (mentee) 2022 (mentor) 2023 (mentee)
References
- Jackie Wolstenholme
Team Leader, Client Services
Southern Cross university, NSW
02 6620 3547 - Sally Toms
Previous CHHC Library Manager
Coffs Harbour Health Campus,
0427 556 288 - Helen Miles
Manager PMBH Health Library
Port Macquarie Base Hospital, NSW
02 5524 2192
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