Mary-Kate Reid
Laidley Heights,QLD
Summary
Empathetic mental health counsellor proficient in applying various methodology skills to facilitate client mental health. Bilingual with expertise in applying therapeutic approaches to promote patient health and growth. Offering several years' experience the field. Versatile mental health counsellor offers mental and emotional disorder, patient treatment and resource referral expertise paired with outstanding communication and recordkeeping abilities. Goal-oriented and detailed professional with several years of extensive experience advising, counselling and guiding patients with mental disorders.
Overview
7
7
years of professional experience
Work History
Director
AB Counselling and Community Services QLD
Eastern Heights, QLD
06.2024 - Current
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Facilitated collaboration between teams by encouraging open communication channels.
- Partnered with staff to create professional development plans to support personal and business growth.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Represented the organization at industry events, conferences, and public meetings.
- Recruited, trained, supervised, evaluated and mentored staff members.
Lead Counsellor
AB CONSULTING & Counselling Service
01.2018 - 01.2024
- My main role is a mental health counsellor
- I am a key member in the organisation and have been for several years
- Some of my responsibilities but not all are:
- Key Responsibilities
- One on one counselling - Staff Management
- Administration - Multi Disciplinary meetings
- Meet and greet - Case Management
- Time Management - Client Advocacy
- Group Facilitator - Report Writing
- Peer support - Disability support
- Money Handling - Medication review
- Case Conferencing - Mental Health evaluations
- Crisis intervention - Crisis Support
- Suicide prevention - Conflict Resolution
- Domestic Family Violence - Specialised Counselling
- NDIS support - Personal Care
Administration Assistant - Training Support Officer
Australis College Pty Ltd
08.2020 - 05.2021
- When working at Australis College my role was to help students navigate through their course, make contact with them on a regular basis via phone and email.
- Key Responsibilities
- Administration tasks - Data input
- Case noting - Course validations
- Regular contact with student - Conducting classes
- Cross checking assessments - Liaising with agencies
Community service
Our House Our Haven
10.2016
- Helped with groups and set ups
- Got to know the members.
- Was an active member on the board of trustees.
- Peer support worker
- Completed placement at Our House Our Haven.
- School bingo
- Customer relations - Money handling
- Food preparation - Set up and pack up
- In school parent helper
- Peer to peer conflict - Time management
- Art and craft - Followed directions
Education
01.2024
01.2024
01.2024
01.2023
01.2023
01.2023
01.2023
01.2022
01.2022
01.2021
01.2021
01.2020
01.2020
01.2019
01.2019
01.2019
01.2018
01.2018
01.2017
01.2017
01.2002
Skills
- Indigenous Cultural Competency
- Diabetes assessment training
- Professional Case Conferencing
- NDIS Social Network meetings
- ACCA Monthly meetings
- MHPN webinars
- Mental health summit
- Infection Control and Prevention
- NHHI Training
- Queensland mental health commission network meetings
- Mental health professional network seminars monthly
- Professional Development meeting
- Professional Network Meetings
- NDIS Network Seminar
- Diploma of Mental Health CHC53315
- Working collaboratively to address the mental health of people experiencing chronic pain
- Mental Health First Aider
- Recognise & respond appropriately to Domestic Violence & Family Violence CHCDFV001
- Art Therapy Certificate of Attendance
- Diploma of Counselling – CHC51015
- Young people & drugs
- Suicide Prevention
- Assessment & management of mood disorders in children & young adults
- Year 10 High School Certificate
- Australian Community Counselling Association
- Hiring and Retention
- Human Resources Management
- Negotiation
- Legal and Regulatory Compliance
- Issues Resolution
- Crisis Management
- Strategic Planning
- Rules and regulations
- Innovation management
- Cast and crew supervision
- Verbal and written communication
- NDIS Workers Screening Card
- National Crime Check
- Current Manual drivers license
- Staff Management
- Business Administration
- Staff Development
- Media Relations
- Story pitching
- Information Technology Management
- Facilities Management
- Team Management
- Cross-functional team leadership
- Corporate Communications
- Organizational Development
Affiliations
- Australian Community Counselling Association, ACCA0027Q
- NDIS Workers Screening Card, #74569014, 05/17/2026
- National Crime Check, 9494634, 06/04/2024
- Current Open license exp 07/01/2027
- President Board of Directors for Australian Community Counselling Association,
036 87827 96294 42
References
Dr. Katrina Andrews, Lecturer at University of Sunshine Coast, 0400 933 311, Anneke Bull, 0403 071 933, Paula Ridge, 0423 410 672, Annalisa Graham, 0428 584 441
References
References available upon request.
Timeline
Director
AB Counselling and Community Services QLD
06.2024 - Current
Administration Assistant - Training Support Officer
Australis College Pty Ltd
08.2020 - 05.2021
Lead Counsellor
AB CONSULTING & Counselling Service
01.2018 - 01.2024
Community service
Our House Our Haven
10.2016
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