Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Mladen Milovanovic

Mladen Milovanovic

Benowa, Gold Coast,Australia

Summary

Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients. Strategic and well-rounded professional, managing and overseeing various aspects of HR.

Proactive Account Manager accomplished in hiring, developing and motivating employees. Successful at building rapport at all levels and resolving issues smoothly.

Personal goal is to help as many people by directing them towards their desired career goals and helping them find jobs that would suit them best as well as further developing my personal skills in HR & Recruitment industry.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Manager 360

Programmed Skilled Workforce
Mount Wellington, Auckland
01.2022 - 01.2024
  • Building and maintaining strong, long-lasting relationships with new and existing clients
  • Researched industry trends and techniques to remain innovative and successful at attracting and recruiting the right candidates for my clients
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Utilized various sourcing methods to locate optimal candidates like
  • Researched market and competitor trends to implement optimal hiring strategies.
  • Creating and publishing job adverts in various portals
  • Interviewing candidates in-person for a wide range of roles
  • Brainstormed ways to make company and brand more attractive to job seekers.
  • Created and implemented employee retention strategies.
  • Reported on workplace health and safety compliance to superiors.
  • Held H&S + Tool box talks to Programmed employees at clients sites
  • Working with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Focusing on volume recruiting for Logistics, Factory and Production + some specialized roles.
  • Developed incentives to drive employee retention and improve work culture.
  • Conducted background checks and orientation, coordinating new employee onboarding process.

Resourcing Specialist

Programmed Skilled Workforce
Mount Wellington, Auckland
06.2021 - 01.2022
  • Sourcing and reaching out to qualified candidates for current open roles within Programmed
  • Serving as go-between for candidates and hiring managers
  • Coordinating the hiring process end-to-end
  • Creating and publishing job adverts in various portals
  • Screening resumes and job applications
  • Conducting initial phone screens to create shortlists of qualified candidates
  • Hosting and participating in job fairs
  • Maintaining a database of potential candidates for future job openings
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Team Leader, Logistics

DHL Supply chain
Highbrook, Auckland
11.2013 - 05.2021
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Liaised with internal and external customers to drive timely delivery of goods and orders.
  • Maintained and updated systems to drive communication with internal and external customers.
  • Managed paperwork and necessary information required for client shipments.
  • Determined response to effectively deal with emergencies, accidents and breakdowns.
  • Assigned projects and distributed tasks to team members as per area of expertise.

Education

High School Diploma -

Ekonomsko Trgovinska Skola - Stana Milanovic
Sabac, Serbia
09.2008

Skills

  • Excellent negotiating tactics
  • Persuasive communication expertise
  • Employee mentoring
  • Staff development/training
  • Customer training
  • Talent management
  • Persistent
  • Reliable
  • Trustworthy
  • Advanced knowledge of FastTrack360 Recruitment System
  • Advanced knowledge of everything related to Microsoft Office

Accomplishments

  • Recognized as Employee of the month for outstanding performance and team contributions on multiple occasions
  • Promoted from Resourcing specialist to Account Manager 360, in less than 12-months.
  • Had highest number of SMC clients (20) to Manage out of all Account Managers in the business, which led to taking over National accounts just 6 months after taking Account Manager position.
  • Doubled the amount of employees at each of our National level accounts since taking over, from total of 32 employees to 64.
  • Created candidates Onboarding process for my colleagues to follow which saved loads of working hours and made it easier to track registration/onboarding documents.
  • I was the first person within DHL Supply chain NZ to test the Manhattan 2017 Warehouse management system, was so successful doing the testing and requested and made changes that resulted in much friendlier user interface that senior management considered to let me be the only tester throughout the entire roll out of the new operating system. Saved thousands of dollars preparing and helping with training other people within the company.

Certification

  • Achieved NZQA Unit Standard 32327 and 32328 Perform Oral Fluid Specimen collection and screening in the workplace for drug testing

Timeline

Account Manager 360

Programmed Skilled Workforce
01.2022 - 01.2024

Resourcing Specialist

Programmed Skilled Workforce
06.2021 - 01.2022

Team Leader, Logistics

DHL Supply chain
11.2013 - 05.2021

High School Diploma -

Ekonomsko Trgovinska Skola - Stana Milanovic

Similar Profiles

CREATE PROFILE
Mladen Milovanovic