Summary
Overview
Work History
Education
Skills
Timeline
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Makelesi Liku

BIGGERA WATERS

Summary


My name is Makelesi Liku & I am 39years old. I have 2 kids, a 16 year old son & a 10 year old daughter. I am originally from Fiji, an Australian Citizen & have loved to call the Gold Coast home now since 1996. I am a hardworking and passionate job seeker with strong retail & marketing skills & this has helped me to have many years of experience in customer service. I am a keen learner, reliable and always give my best in everything I do. I am motivated, loyal & logical and most importantly I believe that my positive & friendly attitude is my strongest and most valuable asset. I am also prepared to undergo any training or courses that may be required for my employment.







Overview

10
10
years of professional experience

Work History

Sales Consultant

Coastal Coasters Pty Ltd
03.2017 - 06.2022
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Informed customers of promotions to increase sales productivity and volume.

Marketing

HD Group
08.2012 - 02.2017
  • Generated new business opportunities through networking, referrals, and marketing initiatives.

Education

High School Diploma -

Keebra Park State High School
Southport, QLD
01-2003

Skills

  • Customer relationship management
  • Objection handling
  • Product and service sales
  • Persuasive communication
  • Closing techniques
  • Cold calling
  • Customer service
  • Product and service knowledge
  • Upselling
  • Referral generation

Timeline

Sales Consultant

Coastal Coasters Pty Ltd
03.2017 - 06.2022

Marketing

HD Group
08.2012 - 02.2017

High School Diploma -

Keebra Park State High School

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Makelesi Liku