Edgardo Magarinos
Melbourne,VIC
Summary
Driven and Experienced Safety and Emergency Procedures Instructor Assessor for the past 12 years; knowledgeable about theories and methods used in designing, developing and delivering successful training programs for Cabin Crew and Pilots. Auditing compliance of courses to ensure standards are met at all times.
Overview
19
19
years of professional experience
Work History
Ground Instructor
Jetstar
Melbourne, VIC
08.2012 - Current
- Develop courseware for Jetstar training packages.
- Deliver Courseware to Participants including Cabin Crew and Pilots.
- Act on behalf of CASA to assess and certify Jetstar Cabin Crew and Pilots, ensuring compliance with all regulations.
- Manage and maintain regulatory compliance with crew records.
- Demonstrate and promote a high level of team-work to achieve goals.
- Influence, negotiation, and problem solving skills in a fast paced training environment.
- Strong organisational and planning skills to manage time effectively.
- Upholding Jetstar's brand values to a high standard.
- Manage employment relations for new starters
- Build Rapport with third party teams such as Altara
- Audit Courseware to ensure we are providing best course possible.
Customer Service Manager - Long Haul
Jetstar International
Sydney, NSW
01.2008 - 08.2012
- Ensuring the safety of Jetstar passengers and crew.
- Providing excellent customer service.
- Compliance with all relevant company manuals adhered to.
- Merchandising/Sale of items during flight.
- Liaise with other stakeholders such as Engineering and Ground staff.
- Demonstrated high levels of team work to achieve goals.
- Assisting with Customer Service Recovery in the event of disruptions.
- Being the face of Jetstar International - Providing support to crew when out of base.
- Development, and performance management of up to 9 crew on board the aircraft.
Agency Sales Representative Inbound
Globus
Sydney, NSW
01.2006 - 01.2008
- Selling our product over the phone - Setting up new contracts with travel wholesalers - Involved in Marketing and Promotions - Proofing Brochures - Preparing reports and necessary paper work for clients.
- Making Sales and creating new clients Accomplishments - Rookie of the Year 2006/2007 - Employee of the month June 2007 - Currently hold highest call/sales record 200 calls in 7.5 hours - Winner of many Familiarisation Trips to Alaska, Hawaii, Fiji, South America.
- Customer Care enquiries handling requests and complaints while ensuring highest call standards are maintained.
Education
Senior First Aid Certificate - Provide First Aid -
St Johns First Aid
12-2023
Certificate IV in Training And Assessment (TAE)
CBD College
01.2020
Certificate in Crew Resource Management for Instructors (CRMI)
IATA
2015
Certificate in Crew Resource Management (CRM) Implementation
IATA
2015
Business Human Resource Management/Industrial Relations
University of Western Sydney
Skills
- Current Part 121 Instrument B787, A320, A321 EFA 330 and 321
- Current CASA 92140(3) CASR Instrument for Dangerous Goods
- Certificate IV in Training and Assessment (TAE)
- Current St Johns First Aid Certification - Provide First Aid
- ICAO CRM Instructor Certificate
- IATA Instructional Design Certificate
- IATA Crew Resource Management for Instructors (CRMI) Certificate
- Current Responsible Service of Alcohol Certification (RSA)
- Excellent attention to detail in the development of training material and maintaining Auditing compliance information up to date
- Extensive experience in facilitating training and assessment of Cabin Crew and Flight Crew in accordance with regulatory requirements
- Expansive knowledge of the Microsoft Office Suite, including Excel, Powerpoint, Word, Publisher, as well as internal Research Databases such as Starsafe (Jetstar's SMS reporting tool)
- Comprehensive experience instructing courses including; Initial ground schools, Cabin Manager upgrades Pilot initial ground schools, Re-qualification courses, Security, and Aviation medicine training
- Ability to work autonomously, as well as within teams to achieve desirable and efficient outcomes
Accomplishments
- Developed new training modules for the roll-out of annual Recurrent Training, including Decompression, Security, and Aviation Medicine.
- Was privileged to be part of the Inaugural Boeing 787 Courseware Development Team, ensuring training was compliant with CASA regulations.
- Co-instructed the initial B787 Course for Cabin Crew at Jetstar.
- Acted in the role of Ground Training Manager with Jetstar, covering maternity leave for 5 months.
- Acted in the position of Assessor - Ground Instructor.
- Provided effective leadership and mentoring of new Ground Instructors.
- Assisted with the design and development of company manuals.
- Highest sales conversion in high pace call centre role
- Care award for excellent customer service over phone.
References
Instructor Assessor - Senior Instructor
Nuno Novais
0402674597
Instrutor Assessor - Senior Instructor
Sarah Neary
0414077157
Languages
Proficient/Fluent in written and spoken Spanish
Timeline
Ground Instructor
Jetstar
08.2012 - Current
Customer Service Manager - Long Haul
Jetstar International
01.2008 - 08.2012
Agency Sales Representative Inbound
Globus
01.2006 - 01.2008
Senior First Aid Certificate - Provide First Aid -
St Johns First Aid
Certificate IV in Training And Assessment (TAE)
CBD College
Certificate in Crew Resource Management for Instructors (CRMI)
IATA
Certificate in Crew Resource Management (CRM) Implementation
IATA
Business Human Resource Management/Industrial Relations
University of Western Sydney
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