Ashley Rachel Viji
Mernda,VIC
Summary
Efficient and highly motivated professional with experience as both a Medical Receptionist and Sales Assistant. Skilled in managing patient appointments, handling inquiries, and maintaining electronic health records, with strong organizational and communication abilities. Familiar with medical terminology and committed to enhancing patient satisfaction through high-quality service. In retail, demonstrated success in driving sales growth through product promotion, upselling, and building strong customer relationships. Proven ability to streamline operations, manage tasks efficiently, and deliver exceptional service across healthcare and retail environments. A results-driven individual who thrives in fast-paced settings and consistently contributes to team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Receptionist
Mernda Regent Street Medical Clinic
Mernda
09.2024 - Current
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Temporary Assistant
Australian Electoral Commission
Epping, VIC
04.2025 - 05.2025
- Processed absentee ballots and verified eligibility of voters.
- Participated in post-election audits as required by state or federal law.
- Provided assistance to citizens regarding the voting process and registration procedures.
- Coordinated polling place logistics on Election Day, including recruiting poll workers, setting up equipment and ensuring proper security protocols were followed.
- Coordinated polling stations during peak hours in high traffic areas during voting period
- Ensured that all necessary documents pertaining to an election are stored securely after completion.
Sales Assistant
Shoes and Sox
Northland
11.2023 - 01.2025
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Processed orders accurately and efficiently using a POS system.
- Replenished merchandise on shelves as needed throughout the day.
- Resolved customer complaints in a timely manner.
- Ensured compliance with company policies and procedures at all times.
- Provided excellent customer service to clients in person and over the phone.
- Maintained cleanliness of the sales floor area at all times.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Managed cash register transactions accurately and efficiently.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Built and maintained relationships with peers and upper management to drive team success.
Temporary Assistant
Australian Electoral Commission
Epping, VIC
11.2023 - 11.2023
- Monitored campaign activities within the district to ensure adherence to applicable laws.
- Participated in post-election audits as required by state or federal law.
- Collaborated with other departments to ensure efficient operations during elections.
- Maintained positive working relationship with fellow staff and management.
- Collected, evaluated and stored documents securely in permanent records.
Receptionist
Alpha Medical Clinic
Mill Park
05.2021 - 11.2023
- Performed data entry tasks related to billing and collections procedures.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Ordered office supplies as needed to maintain inventory levels.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Called patients to confirm scheduled appointments and obtain additional details.
Volunteer
Vinnies
South Morang
01.2021 - 05.2021
- Working on the cash register
- Handling with customer service
- Organizing clothing racks and sorting clothes
Education
Bachelor Degree - Biomedicine
La Trobe
Melbourne01.2025
Bachelor Degree - Speech Pathology
ACU
Melbourne01-2022
Associate Degree - Biomedical Science, Bachelor of Biological Science
RMIT
Melbourne01.2021
Victorian Certificate of Education -
Hazel Glen College
Doreen01.2020
Certificate II - Hospitality
Hazel Glen College
Doreen01.2017
Skills
- Goal oriented
- Excellent written and verbal communication
- Honest and dependable
- Teamwork and collaboration
- Customer service
- Positive and professional
- Organization skills
- Team support and assistance
References
Danni, Regional Area Manager, Shoes and Sox, 0400 953 191
Languages
Malayalam
Native/ Bilingual
Timeline
Temporary Assistant
Australian Electoral Commission
04.2025 - 05.2025
Receptionist
Mernda Regent Street Medical Clinic
09.2024 - Current
Sales Assistant
Shoes and Sox
11.2023 - 01.2025
Temporary Assistant
Australian Electoral Commission
11.2023 - 11.2023
Receptionist
Alpha Medical Clinic
05.2021 - 11.2023
Volunteer
Vinnies
01.2021 - 05.2021
Bachelor Degree - Biomedicine
La Trobe
Bachelor Degree - Speech Pathology
ACU
Associate Degree - Biomedical Science, Bachelor of Biological Science
RMIT
Victorian Certificate of Education -
Hazel Glen College
Certificate II - Hospitality
Hazel Glen College
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