Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maria Massoud

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Summary

As a young, ambitious individual, I am seeking full-time work in the retail industry, driven by my passion for fashion, clothing, and trends. Currently pursuing a degree in Business with a major in Marketing, I am eager to gain practical experience in the retail environment to enhance my growth and development. I am a self-motivated, reliable, and ambitious individual who thrives on challenges and consistently follows through on my commitments, whether personal or professional. I am excited to bring my enthusiasm and creativity to a casual or part time role in retail, where I can further develop my understanding of consumer behavior and market trends. By working in the retail industry, I aim not only to deepen my knowledge but also to build valuable connections and insights that will support my long-term aspirations. I am confident that my dedication and passion will make me a valuable asset to your team.

Overview

2
2
years of professional experience
2
2
Certifications

Work History

Warehouse Worker

THE ICONIC - Fulfillment Centre
06.2024 - Current
  • Expedited customer orders, working closely with shipping department to ensure timely delivery.
  • Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.

Call Center Representative

Allied Express
02.2024 - 06.2024
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

Waitress / Customer Service

Qube Kaffiene Kitchen Café - Parramatta / North Rocks
10.2023 - 02.2024
  • Greeted and served customers, provided detailed information on menus, multi-tasked various front-of-the-house duties, and collected the bill
  • Handled cash and credit card transactions and balanced cash drawer at the end of each shift
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Sales Assistant

JD Sports Christmas Casual - Merrylands
11.2022 - 02.2023
  • Ensured high levels of customer satisfaction through excellent sales service
  • Assisted with the sales process by maintaining a fully stocked store
  • Recommended complementary purchases to customers, increasing revenue.

Admissions & Guest Services (RWS)

Raging Waters - Blacktown
10.2022 - 04.2023
  • Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

SUP-Front End Team Member

Woolworths Metro - Lidcombe
5 2022 - 1 2023
  • Assisted in inventory management to prevent stock shortages and overages.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.

Education

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Trinity Catholic College, Auburn

Delany College, Granville

Maronite College of The Holy Family, Harris Park

Skills

Customer Relations

Cash Handling

Time Management

Strategic Thinker

Effective Communication

Certification

Bachelor of Business (Marketing)

Timeline

Bachelor of Business (Marketing)

05-2027

Warehouse Worker

THE ICONIC - Fulfillment Centre
06.2024 - Current

Certificate IV In Finance and Mortgage Broking

06-2024

Call Center Representative

Allied Express
02.2024 - 06.2024

Waitress / Customer Service

Qube Kaffiene Kitchen Café - Parramatta / North Rocks
10.2023 - 02.2024

Sales Assistant

JD Sports Christmas Casual - Merrylands
11.2022 - 02.2023

Admissions & Guest Services (RWS)

Raging Waters - Blacktown
10.2022 - 04.2023

SUP-Front End Team Member

Woolworths Metro - Lidcombe
5 2022 - 1 2023

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Trinity Catholic College, Auburn

Delany College, Granville

Maronite College of The Holy Family, Harris Park
Maria Massoud󠀠