Quynh Ma
Brunswick,VIC
Summary
Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Roll'd Parkville
01.2025 - Current
- Completed store opening/closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Consultant Intern
Level Up Study Education Agency
02.2024 - 06.2024
- Gathered and updated data continually through surveys, interviews, and policies to inform well-rounded analyses of client challenges and opportunities.
- Developed comprehensive study strategies, leading to significant growth in study abroad pathway and after.
Bridal Sales Assistant
Little Paris Couture
01.2023 - 12.2023
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
Front of House Employee
Master Roll Vietnam
01.2023 - 12.2023
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Education
MBA - Project Management
Monash University
Caulfield, VIC12-2025
BBA - Business Management
RMIT University
Melbourne, VIC12-2023
Skills
- Staff management
- Operations management
- Inventory control and record keeping
- Relationship building
- Teamwork and collaboration
- Flexible and adaptable
- Calm under pressure
- Problem-solving
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Shift Supervisor
Roll'd Parkville
01.2025 - Current
Consultant Intern
Level Up Study Education Agency
02.2024 - 06.2024
Bridal Sales Assistant
Little Paris Couture
01.2023 - 12.2023
Front of House Employee
Master Roll Vietnam
01.2023 - 12.2023
MBA - Project Management
Monash University
BBA - Business Management
RMIT University
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