Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Quynh Ma

Quynh Ma

Brunswick,VIC

Summary

Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Roll'd Parkville
01.2025 - Current
  • Completed store opening/closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Consultant Intern

Level Up Study Education Agency
02.2024 - 06.2024
  • Gathered and updated data continually through surveys, interviews, and policies to inform well-rounded analyses of client challenges and opportunities.
  • Developed comprehensive study strategies, leading to significant growth in study abroad pathway and after.


Bridal Sales Assistant

Little Paris Couture
01.2023 - 12.2023
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.

Front of House Employee

Master Roll Vietnam
01.2023 - 12.2023
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.


Education

MBA - Project Management

Monash University
Caulfield, VIC
12-2025

BBA - Business Management

RMIT University
Melbourne, VIC
12-2023

Skills

  • Staff management
  • Operations management
  • Inventory control and record keeping
  • Relationship building
  • Teamwork and collaboration
  • Flexible and adaptable
  • Calm under pressure
  • Problem-solving

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Timeline

Shift Supervisor

Roll'd Parkville
01.2025 - Current

Consultant Intern

Level Up Study Education Agency
02.2024 - 06.2024

Bridal Sales Assistant

Little Paris Couture
01.2023 - 12.2023

Front of House Employee

Master Roll Vietnam
01.2023 - 12.2023

MBA - Project Management

Monash University

BBA - Business Management

RMIT University

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Quynh Ma