- Netball
- Reading
- Film
Charli Costa
Newtown,VIC
Summary
Dynamic and empathetic student with experience at House of Cards Espresso, satisfactory in communication and organisational skills. Ability to enhance customer satisfaction through effective issue resolution and training initiatives. Skill for multitasking in high-pressure environments, fostering teamwork, and maintaining high service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
House of Cards Espresso
11.2022 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Supported training efforts for new hires, sharing knowledge and addressing customer service standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Crew Member
McDonalds
01.2020 - 02.2022
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Education
Bachelor of Social Work (Honours) -
La Trobe University
Melbourne, VIC12-2026
Completed Year 12 -
Sacred Heart College
Newtown, VIC12-2021
Skills
- Communication skills
- Empathy
- Organisational skills
- Computer proficiency
- Cultural competence
Certification
- Latte Art Course - [2024]
- Working with Children Check - [2023]
- Barista Course - [2020]
Interests
Timeline
Barista
House of Cards Espresso
11.2022 - Current
Crew Member
McDonalds
01.2020 - 02.2022
Bachelor of Social Work (Honours) -
La Trobe University
Completed Year 12 -
Sacred Heart College
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