Summary
Overview
Work History
Education
Skills
Timeline
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Mo Master

Melbourne,VIC

Summary

Driven by a passion for efficiency and strategic growth, I leveraged data analysis and project management skills at Jubel to enhance marketing strategies, achieving a significant increase in sales. My blend of technical prowess and customer service excellence has consistently propelled operational improvements and fostered positive client engagements across roles. Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.

Overview

2
2
years of professional experience

Work History

Business Analyst

Jubel
08.2023 - 08.2024
  • Analysed sales and customer data to identify key trends and improve marketing strategies, leading to 15% increase in direct-to- consumer sales over 6 months.
  • Built and maintained predictive models to optimise supply chain operations, reducing product stock-outs by 20%.
  • Implemented customer segmentation techniques, allowing marketing team to target specific demographics, resulting in 12% improvement in email campaign engagement.
  • Automated weekly data reports using Python and SQL, improving team efficiency by reducing manual reporting time by 40%.
  • Collaborated with finance team to forecast revenue and assess impact of new product launches, helping guide strategic decisions.
  • Presented actionable insights to stakeholders using visualisations created in Power BI, simplifying complex data into clear, impactful reports.

Administrative Coordinator

Atlantic Travel
08.2022 - 08.2023
  • Managed complex data entry and customer service operations, boosting data accuracy by 98%.
  • Conducted comprehensive research that supported project planning and development of major initiatives.
  • Played a key role in developing operational strategies that increased departmental efficiency by 10%.
  • Organized and oversaw supply chain logistics, ensuring operational costs were maintained 5% below budget.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.

Sales Assistant

John Lewis
04.2022 - 07.2022
  • Conversing with high-spending customers, build rapport and tailor-fit sales to their needs, utilised various discounts and temporary price-fixes to boost sales and retain satisfied customers.
  • Consistently meet weekly and quarterly sales targets (section target £10,000 per week). Excelled beyond quotas for new customer sign ups, issuing credit accounts and upgrading existing customers to VIP.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Education

Master of Science - Physics

University of Manchester
Manchester
06.2022

Skills

  • Data Analysis
  • Requirements Gathering
  • Microsoft Office Suite
  • Project Management
  • SQL and Databases
  • Data Entry
  • Office Administration
  • Computer Skills
  • Customer Service
  • Programming (Python and C)

Timeline

Business Analyst

Jubel
08.2023 - 08.2024

Administrative Coordinator

Atlantic Travel
08.2022 - 08.2023

Sales Assistant

John Lewis
04.2022 - 07.2022

Master of Science - Physics

University of Manchester

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Mo Master