Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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MOANA BRAIN

Whitebridge,NSW

Summary

With a strong background in various areas of hospitality, I am enthusiastic about excelling in dynamic and fast-paced work environments. Some of my expertise lies in cash handling, customer service, and conflict resolution. I bring valuable personal attributes to any team, such as teamwork, commitment, positivity, eagerness to learn, and flexibility.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bar and Gaming Attendant

Jewells Tavern
10.2023 - 03.2024
  • Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Collaborated with marketing team members to promote special events and attract new clientele to the gaming facility.
  • Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.

Waitress

Pooley Wines
12.2021 - 12.2022
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Social Media Content Creator

Planner Peace Australia
09.2021 - 03.2022
  • Enhanced brand awareness by creating engaging and shareable social media content.
  • Leveraged industry trends and news to create relevant and timely posts that increased audience interest.
  • Produced original, creative content for promotional advertisements and marketing materials.

Farm Laborer

CORESTAFF Services
01.2022 - 02.2022
  • Cultivated soil, sowed crops, and controlled weeds by slashing.
  • Weeded gardens with garden forks, hoes and trowels, regularly using mulch mixed in with pre-emergent to prevent weeds from germinating.
  • Collaborated with coworkers to complete daily farm tasks efficiently and quickly.

FOH Team Member

Taste of Tasmania
12.2021 - 01.2022
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Contributed positively towards maintaining high health code standards through diligent cleaning practices.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Providing and implementing COVID-19 rules and regulations.

BOH Work Placement

Cugini
07.2021 - 07.2021
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time effectively, prioritizing tasks to ensure prompt meal service during peak hours.
  • Safely operated kitchen equipment, minimizing accidents and maintaining a secure work environment.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Ticket Seller

Winter Feast Box Office
06.2021 - 06.2021
  • Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
  • Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
  • Utilized specialized software programs for processing ticket orders accurately and efficiently.
  • Providing and implementing COVID-19 rules and regulation
  • Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.

Kitchen Hand

Frank Restaurant
12.2019 - 02.2021
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Education

High School Diploma -

Whitebridge High School
Whitebridge, NSW
12-2023

No Degree -

Rosny College
Rosny, Tasmania
12-2022

No Degree -

MacKillop Catholic College
Mornington, TAS
12-2021

No Degree -

Lauderdale Primary School
Lauderdale, Tasmania
12-2017

Skills

  • Strong Work Ethic
  • Gaming machine knowledge
  • Cash handling proficiency
  • Customer Service
  • Strong multitasking
  • Food safety understanding
  • Cooking techniques
  • Workplace Safety

Certification

  • Responsible Service of Alcohol (RSA)
  • Responsible Conduct of Gaming (RCG)
  • Certificate 1 in Hospitality

References

  • Scott McMurray, Frank Restaurant owner, 0400 689 388
  • Sue Howard, Mackillop College VET teacher, 03 6245 0099

Timeline

Bar and Gaming Attendant

Jewells Tavern
10.2023 - 03.2024

Farm Laborer

CORESTAFF Services
01.2022 - 02.2022

Waitress

Pooley Wines
12.2021 - 12.2022

FOH Team Member

Taste of Tasmania
12.2021 - 01.2022

Social Media Content Creator

Planner Peace Australia
09.2021 - 03.2022

BOH Work Placement

Cugini
07.2021 - 07.2021

Ticket Seller

Winter Feast Box Office
06.2021 - 06.2021

Kitchen Hand

Frank Restaurant
12.2019 - 02.2021

High School Diploma -

Whitebridge High School

No Degree -

Rosny College

No Degree -

MacKillop Catholic College

No Degree -

Lauderdale Primary School

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