Moana Hargreaves-Peita
Melbourne,VIC
Summary
I am an experienced customer service worker and have worked in the hospitality industry for many years. I am actively looking to find full time or part time work, to expand my experience into new industries and explore different avenues of work, to become the best worker I can be. I am highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. I have been able to adapt to delivering speedy service while working on my feet for long periods of time and training incoming staff members.
Overview
8
8
years of professional experience
Work History
School Crossing Supervisor
Chandler Macleod
Oakleigh South, VIC
08.2023 - 11.2023
- At my short time with Chandler Macleod, I Identified needs of customers promptly and efficiently and maintained a positive working relationship with fellow staff and management.
- I efficiently crossed students, parents, teachers, other pedestrians and animals across the road safely during peak school traffic hours.
- I created special relationships and bonds with the parents and students and i enjoyed this role immensely.
Waitress
Little by Little Cafe
Berwick, VIC
04.2018 - 09.2022
- I worked as a permanent part time waitress at Little-by-Little Café for nearly 5 years.
- In my time there, I learned how to properly communicate with customers and understand their needs, and how to handle and pace myself in a fast-paced environment.
- I was taught how to use POS very early on in my employment and prepared checks accurately and processed payments promptly to ensure customers the best dining experience possible from start to finish, always ensuring i have checked back with the customers throughout their service to ensure satisfaction.
- As I transitioned into a senior staff member there, I was taught how to close the till and handle the money, how to submit produce orders i.e., milk orders, cake orders, catering orders. I was also able to train many new staff members efficiently and supervised and managed the café when my managers weren’t present.
- I was taught the basics of front of house working i.e., taking food and drink orders, waiting tables, answering questions about menu items and ingredients, communicating daily specials to customers, cleaning and opening and closing the cafe. In addition to these FOH skills, I also learnt how to properly make barista grade specialty coffee and steam milk.
Waitress
Ferguson Plarre Bakehouses
Berwick, VIC
04.2016 - 09.2017
Bakehouses occasion cakes.
Bakehouses
Fruit and Vegetable Produce Worker
Woolworths Supermarket
Clyde North , VIC
10.2015 - 03.2016
- I had my first job at 15 at Woolworths in Clyde North
- I worked in the produce department, where I adhered to food safety regulations when handling, stocking, and rotating produce items.
- I conducted price checks on produce items and restocked shelves as needed. I also made sure the produce display was clean and appealed to the public's eye, and made sure to expose of any outdated or spoiled produce items.
- I also assisted customers with selecting fresh fruits and vegetables according to their needs and handled any complaints or inquiries to the best of my ability.
- Part of my position in produce was to organize the backroom by properly labeling and storing products in their designated areas and to check temperatures of coolers and freezers daily to ensure proper storage conditions for the produce to keep their freshness.
- When a shipment was delivered, I made sure to follow all safety protocols when using the pallet jacks and produce trolleys.
- I maintained a clean and sanitized work area, especially the surfaces which included the cutting boards, knives, scales and counters.
Education
High School Student -
Kambrya College
Berwick, VIC11.2017
Primary School Student -
Brentwood Park Primary School
Berwick, VIC12.2011
Skills
- I am a punctual person and I care highly about my work ethic and reputation I am caring, organized, and am always interested in learning new things and expanding my knowledge I love to meet new people and I thrive off a work environment that is fun and friendly but also serious and face paced I am excellent at communicating with others, whether they are my work colleagues or a customer Some skills that I have gained throughout my work experience are:
- Complex Problem-Solving
- Training and Mentoring
- Goal-Orientation
- Customer Service
- Safe Food Handling
- Supply Restocking
- Table Bussing
- High-Volume Dining
- Special Dietary Requirements
- Payment Processing
- Beverage Preparation
- Food Safety Understanding
- Point of Sale (POS) System Operations
- Upselling
- Team Collaboration
- Sales Techniques
- Cash Handling
Affiliations
- I enjoy to keep an active lifestyle, going to the gym, walking out in nature and going on bike rides.
- I adore animals and I love to spend my time with my dog, Boots.
- I love food, and I love to cook and bake for my family and friends, and in my spare time i will often be whipping up a yummy cheesecake or a delicious dinner for my husband.
- I love spending time with my family and my friends, out for dinner or down at the beach.
References
- Taylah Heise, Associate Consultant, IQ Group, 0429 930 089, theise@iqgroup.com.au
- Joanne Moody, Account Manager for VIC / TAS, Seeley International, 0411 768 489, jmoody@seeleyinternational.com
- Tori Child, Project Support Officer, The City Of Casey, 0416 309 632, tmoody@casey.vic.gov.au
- Sabrina Heise, Senior Legal Assistant, Slater and Gordon, 0425 142 412, Sabrina.Heise@slatergordon.com.au
Timeline
School Crossing Supervisor
Chandler Macleod
08.2023 - 11.2023
Waitress
Little by Little Cafe
04.2018 - 09.2022
Waitress
Ferguson Plarre Bakehouses
04.2016 - 09.2017
Fruit and Vegetable Produce Worker
Woolworths Supermarket
10.2015 - 03.2016
High School Student -
Kambrya College
Primary School Student -
Brentwood Park Primary School