Summary
Overview
Work History
Education
Skills
Communication Skills
References
Timeline
Generic

Moana Pulou

Inala,QLD

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

5
5
years of professional experience

Work History

Telstra Assurance Team Member

TSA GROUP
05.2023 - 10.2023
    • Kept work areas clean, organized, and safe to promote efficiency and team safety.
    • Contributed to team success by completing jobs quickly and accurately.
    • Learned all required tasks quickly to maximize performance.
    • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
    • Developed strong customer service and product knowledge skills to enhance individual and team performance.
    • Addressed and resolved customer complaints in polite and professional manner.
    • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
    • Collected, arranged, and input information into database system.

Picker Packer

Hilton Foods
03.2023 - 05.2023
    • Labeled products, rotated stock and fronted merchandise for appealing display.
    • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
    • Printed labels, packaged boxes, and loaded into outbound containers.
    • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Picker Packer

Reliance Workforce Metcash
01.2023 - 03.2023
    • Pulled orders quickly to maintain demanding productivity goals.
    • Printed labels, packaged boxes, and loaded into outbound containers.
    • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
    • Scanned packages and boxes and moved to loading dock for shipment.
    • Protected materials for transport by correctly packaging products in boxes and crates.
    • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
    • Checked packing slips and other documentation to appropriately box items requested by clientele.
    • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Freight Handler

Australia Post Redbank
10.2022 - 12.2022
  • Loaded and unloaded trucks.
  • Collaborated with team members to resolve challenges and improve productivity.
  • Inspected freight for any damage or faults prior to loading.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Verified and noted count and condition of cargo received.
  • Sorted and organized packages to make deliveries to correct address.
  • Operated pallet jacks and forklifts to unload freight containers of varying weight and size.

Retail Assistant

Banjos Bakery Darra
05.2021 - 11.2022
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Retail Assistant

KFC Acacia Ridge
05.2021 - 12.2021
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Retail Assistant

Corinda Post office/News Agency
01.2020 - 11.2021
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Volunteer

St Vincent de Paul Retail
09.2019 - 09.2019
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.

Cleaning assistant

Ipswich Health Centre
05.2018 - 12.2018
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Visually inspected area for overlooked aspects.

Education

High School Diploma -

Corinda State High School
Corinda, QLD
11.2021

Skills

  • POS knowledge
  • Sales Experience
  • Accurate Money Handling
  • Customer Service
  • Product knowledge
  • Organization
  • Good Telephone Etiquette
  • Troubleshooting
  • Multitasking Abilities

Communication Skills

Dependable worker with the experience in different ranges of industries. I work well in a team or dependently, depending on the task given at hand. Confident with retail sales and have experience in dynamic, high-performance environments always maintaining store standards. Satisfying customers by smoothly resolved customer requests, needs and problems. Always open to new things, experiences, and jobs.

References

Available upon request

Timeline

Telstra Assurance Team Member

TSA GROUP
05.2023 - 10.2023

Picker Packer

Hilton Foods
03.2023 - 05.2023

Picker Packer

Reliance Workforce Metcash
01.2023 - 03.2023

Freight Handler

Australia Post Redbank
10.2022 - 12.2022

Retail Assistant

Banjos Bakery Darra
05.2021 - 11.2022

Retail Assistant

KFC Acacia Ridge
05.2021 - 12.2021

Retail Assistant

Corinda Post office/News Agency
01.2020 - 11.2021

Volunteer

St Vincent de Paul Retail
09.2019 - 09.2019

Cleaning assistant

Ipswich Health Centre
05.2018 - 12.2018

High School Diploma -

Corinda State High School

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Moana Pulou